The Nelson's Retreat
from 2 user reviews
|ADDRESS:||235 Old Street|
|MAP:||Location map & what's nearby|
|VENUE TYPE:||Public Houses & Inns|
|NEAREST STATION:||Old Street|
|TELEPHONE:|| 020 7684 7420|
I am training for a marathon for a cancer charity and on a very long run popped in to ask for a glass of water and was refused bythe staff, in particular the belligerent landlord. I stop in lots of pubs and have never been refused. I would never ever go back.
The pub itself is fine, although the management are totally unreasonable and quite rude. The short version of the negative feedback is that management refused to provide a glass of tap water while dining there and were abrupt in their dealings with me. This came about through the following situation:
Upon arriving there for lunch with 6 friends, we proceeded to order our food and then drinks. As I am not drinking alcohol at the moment, I requested a glass of tap water to go with my meal. Firstly, the bar staff refused and then told me to take it up with management. I spoke to the female member of management and they told me that although I was eating at the pub (as opposed to just walking in off the street) they would not provide me with a glass of water, as they were not legally obliged to do so. They also told me if I was that thirsty I could purchase a tiny bottle of water (at what they said was a reasonable price of £1). Being environmentally conscious, I am not normally in favour of bottled water (unless in a country where the tap water is not potable) and therefore declined.
While it is a small issue, it did ruin the vibe of the group and the way management spoke was deflating and inconsiderate.