Both Harrow Town Centre and Kingsbury branches are extremely appauling. I am a business and personal customer of Natwest, and EVERY TIME I go into the branch, I get very poor service. The business manager at Harrow is completely incompentent, as he can't even follow the simplest of instructions. Secondly, there is one staff in particular at the Kingsbury branch, who will ask you the same question every time you go into the branch. Surely, they should be treating you as an individual customer, now if you go there every week and are asked the same question and you provide the same answer, surely anyone with half a brain would not keep on asking the same question, LIKE A DAMN PARROT!!!!
Furthermore, Natwest now have posters stating whether they have lived up to their "Customer Charter". To be frank, I was still wondering when they were going to implement this, as apprently, you should be served within 5 minutes, but at both branches it takes approximately 15 to 20 minutes.
"HELPFUL BANKING" I DONT THINK SO!!!!!!!
Name: B
Location: HARROW
NatWest is a large high street bank with branches nationwide. They offer various services such as financial advice, loans, mortgages and foreign exchange.