Chalk Farm Radio Cars

If you need to be somewhere on time then do NOT entrust it to Chalk Farm Cars - time and time again we have been let down by their incompetence. The final straw being tonight when we ordered a car for 7:10 - at 7:20 with no sign of the car we rang back. When the car eventually arrived over 30 minutes late - the driver informed us he was assigned the job at 7:20 - in other words the call centre didn't bother to book the car at all when we first rang. Never again!

I live nearby and have used their services 3-4 times for Heathrow airport transfer and stopped it because of poor customer service.
- Drivers were on time +/-5 min, however once they went to a wrong address
- Driving to the airport was often rough and complicated (using back road ?!) making some people sick
- When flight are delayed, there is no mercy...GBP 4 in cash for extra 15 min of waiting (and they stress you about it). One time, my flight was delayed by more than 1 hour. I contacted them to let them know before boarding that the driver should come later much later (I always tell them anyway to come for 1 hour after the flight has landed). When finally arrived, the battery of my phone was dead, so they could not reach me. Once out of the long custom queue, the driver was gone, as 1h 30min had gone since we landed. I expected that, even if I was hoping that he stayed a little longer. However, the definite call-off was the answer from the manager when I called to see if I could get either a partial refund/voucher or some kind of commercial gesture. He was basically bullying me and blaming me for letting his driver down. After 10 min of getting yelled at (is it not supposed to be the opposite normally??), I just hung up and told myself not to use this company ever again.

Hope it helps.

i use this office for long time, they are very good, very help full,the price is best,the timing to pick you up is great, the most thing about this firm is driver, which first class, i recommended to every one.

Name: Not given
Location: Not given

i used them to bring me and my baby to heathrow. the fare was reasonable, the driver turned up on time and the car was clean. when i booked the cab i was asked if i would like a child seat, which was great. Good service all round.