My Review

2 out of 10 stars
I booked this company as Addison Lee who I normally use were fully booked but I thought as they were fairly local they would still provide a good service. However the drivers all rung me from a different location from the one they were told and had no idea how to get to were I was (one even had to hand over the phone to a passer by for directions). Consequently they arrived late which was especially irritating as it was for dinner reservations. The last cab to arrive was over an hour late, leaving us waiting in the snow. As it was snowy they said they would charge fare and a half which seemed fair until they were this late at which point we refused to pay the full amount that they were asking for. When the cabs arrived at the destination, which they weren't sure of despite being given a post code, they denied the agreed price and tried to charge extra despite all of the hassle. The drivers were very rude as was the operator at the offices. I understand the adverse conditions may have made things slightly difficult but this does not account for their service being below par in every aspect. Black cabs would have been better in every way as would any other company so I cannot recommend this service at all.

Name: S
Location: Fulham