I called up today to book a cab . All done on the phone . When I got to their office ,the rude ,inconsiderate and impolite lady told me that they don't have any drivers free . I said that it was disappointing having booked it on the phone with her male colleague and that I was getting late for work . She got outraged and was almost shouting at me saying I was in the toilet when you called ,must be one of the drivers who booked it .They have all gone for the school run now !
I just came out quietly .
teach your staff some manners and don't make bookings if you can't fulfil them !