House of Motors

Car Dealer at 749 High Road

Address
749 High Road
Seven Kings
Ilford
IG3 8RN

Map

History

Telephone
020 8590 1742

Region
Seven Kings

Nearest Station
Seven Kings
0.30 miles

Category
Car Dealers

Website
www.houseofmotors.co.uk

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QUALITY USED CAR SALES IN ROMFORD

User Reviews

rehman
from aslam

Feb 12, 2018

Terrible experience
settled deal with one of sales agent
all agreed
finance approved
deposit was paid
just day before i was supposed to pick car rang sales agent to confirm time all of sudden been told finance rate would be slightly more then agreed ....which is ridiculous very unprofessional.

Sales agent should be trained on customer services
also once deal is done shouldn't step back
all i seen was lack of training never experienced such services before specially when you sitting in highly competitive market ....
Hope someone arrange training for you guys

Response from Sajid Manager

I am really disappointed to read this review!
The customer paid a holding deposit when a finance application was made. At this stage we do not recommend the finance rates etc. He was made aware that the finance rates are dependant on individual circumstances and determined by the Finance companies not by us. He was offered a rate which he initially rejected saying that his Bank is offering better than that, we tried to get the desired rate of APR but we could not as it's not our decision but dependant on finance companies. he was recommended to go with his bank to get the best rate .
We always advice our customers to go for the best options available for them. Mr Rahman was advised to go with his bank to obtain the Car loan. He informed us that he wishes not to proceed and the holding deposit was refunded to him.

Feb 20, 2018

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