All In London Logo
Mon 28th Jul
Log In
Sign Up
Home > Directory > Carpets & Rugs > Carpet Smart

Carpet Smart

Lombard Wall, London


Carpet Smart, exterior picture


Ads by Google



Carpet Smart
5/10 from 6 user reviews
ADDRESS:Meridian Trading Estate
Lombard Wall, Charlton
London, SE7 7SW

MAP:See Carpet Smart on a map

REGION:Charlton

NEAREST STATION:Charlton

TELEPHONE: 020 8858 7766

BUSINESS TYPE:Carpets & Rugs

OPENING HOURS:Monday - Saturday 9-6
Sunday. 10-4
Bank holidays. 10-4.30

EMAIL:Send an email



ABOUT: Carpet retailers.

More on All In London

The Most Popular Carpets & Rugs
See the busiest businesses




The Latest User Reviews of Carpet Smart

User Rating: 1 / 10
Emma Ohara
Charlton
Added: May 2014

Do not visit this shop!They seem to think their customers are dimwits who are going to believe what is being spun to them.I attempted to buy from this"discount" store (loose label) and found they were far from discount!The more I have got quotes from other companies for 3rooms and a single bed the more I realise that Carpet Smart think you are a fool.All other companies I have got quotes from have been within a 50 target!!!Carpet smart tried to charge me 150 over!!!!!!! Same flooring selected in all stores!If you want to save money do not go to this store.


Added on Wed 28 May 2014 at 19:51:06
[report this][respond]


User Rating: 1 / 10
Bokac
Charlton
Added: Mar 2013

Satisfied with the quality of the carpet, the customer service, however has been horrible. Very abrasive manager, not helpful at all and will not use them again even though as i mentioned the quality of the carpet i bought was not bad at all.


Added on Fri 15 Mar 2013 at 15:15:44
[report this][respond]


User Rating: 9 / 10
ooblyboo
NewbieSince: Sep 2011
Posts: 2
View Profile
All In London User Recommended Business

Ordered a carpet for my son's bedroom. It was the first time I have used this company but decided to give them a try as they offered a better choice of underlay and one more suited to what I was looking for. I wasn't exactly sure what to expect but the service was friendly and helpful and the advice the offered was useful. I also got my measurements slightly wrong and called them up on a Sunday to try and sort the problem. I half expected problems but they were again very helpful and sorted it out quickly. The fitter gave a precise arrival time and arrived at that time, and was quick and efficient. He appears to have done a good job (touch wood) aside from one or two tiny areas where the underlay doesn't feel quite as thick. But that is a very minor quibble. Overall, I would say the offer good value and great service and I would highly recommend them.


Added on Sat 10 Dec 2011 at 15:10:55
[report this][respond]


User Rating: 10 / 10
Paulx2
NewbieSince: Nov 2011
Posts: 1
View Profile
All In London User Recommended Business

Have bought 3 carpets from this company over the past 3 years for buy to lets and most recently for my own flat. Service on the whole is great and they acn fit the carpets pretty quickly.
Reason for this review and for the high marks is that my most recent purchase had a p roblem. The fitting of the carpet wasn't done correctly and the carpet hadn't been stretched enough so was therefore coming out of the door bars and was riding off the underlay so appeared ruffled.
I contacted Carpet Smart 11 months after the fit and they sent someone round to check the problem. When they saw the fault they apologised and immediately stretced the carpet out. I have to say I was expecting a real battle on this but I was really pleasantly surprised with how the company dealt with the complaint, especially afetr such a long period. Really good customer service, great products and pretty reasonable prices plus, it seems an excellent after sales service. I will be using again and again.
Highly recommended.


Added on Tue 15 Nov 2011 at 15:44:36
[report this][respond]


User Rating: 10 / 10
Anthonyevanssr
NewbieSince: Oct 2011
Posts: 1
View Profile
All In London User Recommended Business

I bought a carpet from them last weekend. Naturally, when a place has a bad review like the one I read here, you tend to be a little concerned. I can say without reservation that the experience I had of buying from them was nothing short of perfect. They were very friendly, knowledgeable and patient with my deliberations. I placed an order on Saturday, and the carpet was fitted on Wednesday. There was no pressure from them to place an order unlike other places I had been to. And the price of the carpet was great.

I don't post reviews often, but after receiving such a good experience thought it was fair to post this having seen the previous negative one.


Added on Thu 06 Oct 2011 at 10:39:17
[report this][respond]


User Rating: 1 / 10
A Customer
NewbieSince: Sep 2006
Posts: 34,941
View Profile

Do not order from these people. At point of order they do not tell you that should you try to cancel any part of the order they will tell you they CAN'T and therefore you have to take the order. Only part with your money if you believe and trust the company will deliver good quality goods, remember you pay upfront so tough luck if anything goes wrong!! Watch out shoddy company ethics!!


This comment has an official response:

With sales of over 2 million pounds annually and currently no customer service issues I think that the single review is perhaps a little unfair.
We have been retailing carpets in Charlton for 8 years and have a successful business built largely on recommendation alone.
My name is Graham Tolley and you can reach me on 0208 858 7766 and I'll be happy to meet or speak with anybody who has any enquiry or comment good or bad.


From: Graham Tolley
Position: Sales Director



Added on Mon 10 May 2010 at 23:07:50
[report this][respond]


User Reviews







Disclaimer & Updates

Please check with Carpet Smart before visiting, if you know the details are incorrect please tell us using the links below.

Update
Name, address, telephone, category, nearest station
Add more information
Description, opening hours, pictures, offers, events