Sofa Design

I bought two sofas from this company costing £4500

Negatives .
On delivery there were problems with all the seat and back cushions, no piping and I had concerns with overal quality of all cushions in general . very slow to respond to any of my e mails of complaint and didn't fix all the problems I listed .when cushions were returned .after fixing The back cushions Still don't fit their covers well and the stitching/piping is twisted along the top of two back cushions so no matter how much fluffing they will not look straight. The seat cushions were fixed and looked good .Personally I will not use this company again I didn't think the overal quality and after customer care matched the high price tag .that's only my opinion after comparing with my last sofa that cost around the same price .

Positives
the seat cushions were fixed , the fabric and design is great . They have some really good designs and a lot of choice Delivery guys were excellent . Customer c

Have read the other reviews and I'm really surprised! I've already had one sofa and have now ordered 2 more for another room as I was so happy with the service from start to finish. The sofa is so comfy and well made; totally worth the money!

Have recd to everyone I know. Love them!

The following sequence of events actually happened:

Visited Sofa Design 9/02/11 and purchased stock items in total for £1050 (Invoice No 1377)and told delivery would be 18/02/11

Received letter dated 22/02/11 stating that stock items had been damaged and that these are being replaced by new models in the Canns design and would take approx 4 to 8 weeks for delivery

Visit to Horns Road showroom to enquire about progress. Advised that delivery would be between 15.00 to 17.00 on 21/04/11.

Received phone call at 14.00 on 21/04/11 advising that goods were not available and didn't know when.

Visit showroom the same day to demand money back; accepted immediately with apology.

Received total refund 22/04/11

I would NOT recommend this business to a friend