My Review

8 out of 10 stars
I'm getting my kitchen from Magnet Kensington again, having used them the first time a few years ago. The kitchen first time round was lovely and everything was delivered on schedule, as planned, no problems whatsoever. There were a couple of draw panels which over time had very minor cracks, so I called the branch. The branch manager delivered replacement items especially to my house within a week, free of charge (I was 5 months pregnant at the time).

I know they do want you to have a fairly good idea of what and how you want your kitchen before an appointment with a design consultant. However I'm perfectly fine with it, knowing that's how they manage their staff cost and time. In fact, I'd rather they put such rules in place for filtering customers, than having actual customers paying the extras to accomodate for potential time-wasters. All in all, i'd say its quality kitchen, value for money, with very good customer care both during and after the purchase!

Name: home improver
Location: south kensington