Highly Sprung

Tottenham Court Road, London

Our USP - Unique Selling Proposition
"British made sofas, sofa beds and corner sofas fast and flexible."
- Highly Sprung
Highly Sprung
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9/10 from 111 user reviews
We are an All In London Recommended Business
User Recommendations
105 users have recommended this business
Address:185-186 Tottenham Court Road, Bloomsbury
London, W1T 7PG
Map:Map & nearby
Region:Bloomsbury
Nearest Station:Goodge Street
Telephone: 020 7631 1424
More Businesses:

Opening Hours:
Mon - Fri: 10:30 - 18:30
Sat: 10:30 - 18:30
Sun: 12:00 - 18:00
Email:Send an email



Highly Sprung picture


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About: Highly Sprung in Tottenham Court Rd are manufacturers of Sofas,Sofa beds and Corner Sofas. We specialise in very fast delivery times (28 days) and can make sofas to fit your space. Coupled with the ability to build the sofa in your room please don't worry about any access problems we guarantee to get the sofa in!

Our prices are much cheaper than rivals in Tottenham Court Rd as we have supplied some well known retailers.
Personal service is key and we listen to your requirements and help you through the 105 options available on every sofa.

Call in and see us and we will help you choose your perfect sofa.

Mentioned by...

Gok Wan
I was in desperate need of a sofa bed in a really short period of time, I don't know how he did it but Steve Black absolutely pulled it out of the bag and now I'm writing this and to my left is a beautiful new sofa.
David Essex
First class service and a first class sofa and chair. Thanks Steve and all at Highly Sprung.

Highly Sprung in the news

'The Best Sofa Bed in the World' has arrived.
- Be the first to experience the ultimate in luxury.., Added on October 6, 2014


Highly Sprung consumer guides

What to look for when buying a Sofa Bed
Added on January 24, 2014
What's it all about? Are you in the market for a sofa bed? Then read our guide to make sure you buy what's best for your needs.



The Latest User Reviews of Highly Sprung

User Rating: 10 / 10
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Zak, B
Added: Mar 2015
All In London User Recommended Business
Got a nice couch from these guys. They were also very helpful and quick in re-delivering the couch once it became apparent it didn't fit through my hallway in one piece.

Zak

User Rating: 9 / 10
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Deborah Thompson, London
Added: Mar 2015
All In London User Recommended Business
We had been looking for a sofa bed for weeks, realising that finding something sturdy, comfortable, practical yet stylish wasn't that easy. The sofa bed we found at Highly Sprung ticked all the boxes for us. Delivery was a bit later than the promised 28 days however we love our sofa so much that we ordered a matching armchair (at a great price!) straight after the delivery of our sofa.

User Rating: 9 / 10
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Olivia Kingsford, London
Added: Mar 2015
All In London User Recommended Business
I ordered two sofas from highly sprung. Both arrived promptly and looked great but one was a little bit bigger than expected and the other was a little bit smaller. Steve apologised for the error and arranged for new sofas to be made ASAP. They have just been delivered and I'm really happy with both. Thanks for a great service.

User Rating: 10 / 10
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Mebrak, London
Added: Feb 2015
All In London User Recommended Business
I have just had my sofa bed delivered and have to say that the service I received from all the staff at Highly Sprung, from beginning to end, has been excellent! Not to mention that the sofa bed is exactly how I hoped it would be and more. The bed is extremely comfortable and sturdy (feels like a proper quality bed!).

User Rating: 10 / 10
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Chris, Rye
Added: Feb 2015
All In London User Recommended Business
We had a phone call for arrival in 30 minutes which was very helpful.
Very pleasant driver who managed a difficult entrance on an icy path his own, unwrapped the packing, demonstrated how the bed worked and removed the debris. He was reluctant, until I insisted, to accept the well deserved tip I offered.
Give the man a pay rise or bonus.
Excellent service from start to finish - happy to recommend you to others,

User Rating: 10 / 10
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Peter Lamonica, London
Added: Feb 2015
All In London User Recommended Business
Highly Sprung is the only place to go when you need a sofa. Steve and his team are amazing and very knowledgable. the service they give is second to none, there is nothing they won't do.
The sofa I bought from them is truly amazing, so much so that I have bought twice from them and recommended friends too.
Delivery was prompt, and because I couldn't wait in for it, Steve made sure it arrived before I left for work.
If you want an amazing sofa, forget all others, go to Highly Sprung

Thanks Steve

User Rating: 10 / 10
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Paul, Canary Wharf
Added: Feb 2015
All In London User Recommended Business
Super quality sofa-bed, fast and friendly service; best store experience on Tottenham Court Road. Super-recommended.

User Rating: 9 / 10
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Ros, London
Added: Feb 2015
All In London User Recommended Business
Ordered the sofa just before Christmas and it was delivered by mid-January. Small confusion over order but all was sorted with helpfulness by the company. The sofa is great and built locally. I would reccommend buying your sofa from here.

User Rating: 9 / 10
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Hanna P, London
Added: Jan 2015
All In London User Recommended Business
I found Highly Sprung from the Internet and their sofa bed collection was just what we were looking for. The best thing was that we could visit their shop to actually see and test sit the sofa beds.
We ordered one and we got our new sofa bed delivered after 2 weeks although we were told it would take about 4 weeks. This was really nice surprise.
We are extremely happy with our new sofa bed and would recommend Highly Sprung to everyone.

User Rating: 10 / 10
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A Merritt, London (South East)
Added: Jan 2015
All In London User Recommended Business
I bought a Highly Sprung Sofa Bed on recommendation of a friend, and from experience of having crashed on theirs many times, and I would highly recommend too. The customer service has been excellent and friendly throughout. The sofa is exactly what I wanted and expected - contemporary, looks great, comfortable to sit on and is the most comfortable I’ve slept on. Delivery was flexible to my needs, on time and they assembled it in minutes. All round excellent service and product.

User Rating: 10 / 10
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Ashok, London
Added: Jan 2015
All In London User Recommended Business
Visited highly spring re Mattresses. Steve gave straightforward easy to understand & mostimportantly, honest advice on mattresses. Other shops used 'jargon'branded names & tried to sell expensive branded products!

User Rating: 10 / 10
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rosiehayes
Newbie
Member since: Jan 2015
Posts: 1
View Profile
All In London User Recommended Business
Had a great experience with Highly Sprung from start to finish. Steve was really helpful, our new sofa (slouch couch) arrived within 28 days and is wonderful. We have received lots of compliments on the comfort and style. The guys who delivered it and got it set up were great too. Can't recommend highly enough.

User Rating: 10 / 10
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Nastya, London
Added: Jan 2015
All In London User Recommended Business
We have scouted the market for sofabeds and Highly Sprung offered the best value for money by far. With a lot of models available and a large selection of fabrics plus some customisation options, we got exactly what we wanted. The quality is very good from what we can tell so far, and we were very pleased with the customer service as well. What is more, the sofa got made and delivered within a very short time frame (under 3 weeks!!!), even though we asked for some customised parameters and it was before Xmas.

User Rating: 10 / 10
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Janet, London
Added: Nov 2014
All In London User Recommended Business
Hi I had a very good experience to day, I look in this shop often wishing I could purchase something special . Today was my lucky day .The big plus being I was welcomed by Steve who pointed out all I needed to know with my purchase , nothing pushy but extremely obliging .Thank you very much Steve , one very happy lady

User Rating: 10 / 10
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John Williamson, Lewisham
Added: Nov 2014
All In London User Recommended Business
We went to Highly Sprung for our new sofa bed after we had been let down by John Lewis. They were really helpful, Shah even visited our new loft to make sure there would be no problems with size and space.

Delivery time was as promised and problem free.

Overall they were really helpful and we would definitely recommend them and use them again ourselves.

User Rating: 10 / 10
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Kyle Maslen, Canning town
Added: Oct 2014
All In London User Recommended Business
I visited Highly sprung 3 weeks ago and was introduced to Steve Black who helped us build the perfect sofa, he was very helpful and extremely friendly.
The new sofa was delivered today (18 days after original visit) and looks amazing.
Thank you so much Steve for making this happen in our very short time frame.

User Rating: 10 / 10
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Pilli Cortese, Vespan Road
Added: Oct 2014
All In London User Recommended Business
I saw my dream "Rainbow" Sofa at Highly Sprung 1 year ago, and recently I have finally bought it. Ash has been a super star, he came to my place to take measures in order to make sure the sofa would fit in my living room. You can tell Ash has a real passion for what he does. He made everything possible to make me happy and organise the sofa delivery on time for that special occasion...Surprise surprise! I am even getting it earlier than scheduled! So I would say...perfect service, amazing confy colourful sofas and passionate people with a heart...what more do you want? Highly Sprung Wohooo!

User Rating: 10 / 10
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Vasilis, N77jp
Added: Oct 2014
All In London User Recommended Business
I got a sofa bed from them and i am very pleased with the service. Very compatative price and Sha was very helpful indeed. Thanks

User Rating: 10 / 10
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Bernie, Woodford Green
Added: Oct 2014
All In London User Recommended Business
I am very happy with my new sofa and matching armchair. The staff were most helpful when I visited the shop and on the telephone.

They had an extensive range of fabrics to choose from and I choose feet that match the style of room. It's comfortable and rather handsome.

The sofa was made to fit the limited space available and was assembled on site which made it easy to get through my narrow doorway.

I highly recommend this company.

User Rating: 10 / 10
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Ann and Douglas Sherwood, London
Added: Oct 2014
All In London User Recommended Business
Very satisfied with cushions, excellent service throughout, helpful delivery chaps, [saving up to have the other sofa cushions done] !!

User Rating: 10 / 10
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Nikos, London
Added: Sep 2014
All In London User Recommended Business
These guys sell lovely looking, extremely comfortable, sturdy and fully customisable sofas and sofa-beds are actually pleasant to sleep on! Innumerable fabrics options available and considering everything starts being handmade the day you place your order, quick turnaround. Best of all, they offer the best customer service ever and do their best to ensure you leave the shop happy! Cannot recommend them enough and have been a repeat customer already!

User Rating: 10 / 10
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D.Pelmear, London N2
Added: Sep 2014
All In London User Recommended Business
Just thought I would send you a brief note to let you know how pleased I am with the little sofa-bed you have made for me. (Order No.TC 1445)

It was delivered yesterday bright and early by Paul and his co-driver who got it up to my flat on the first floor of this place with professional ease. It fits beautifully into a rather restricted space. When your staff in Tottenham Court Road told me something could be made to suit my own specification I knew this would be the firm to order from; your salesman talked me through the options and made the decision easy. Thanks so much.

User Rating: 10 / 10
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Sylvia Cooper, London NW1
Added: Sep 2014
All In London User Recommended Business
After visiting numerous sofa shops and department stores in London, I eventually came across Highly Sprung on Tottenham Court Road and found a sofa that was both comfortable and stylish. I was impressed with Steve the Manager’s knowledge and his positive ‘customer care’ attitude. The made-to-order sofa was delivered on time and with great care by Paul, who also oversaw positioning of the piece. Steve, Shah and the rest of the team deserve full marks for making the acquisition of a British made sofa a pleasurable experience.


User Rating: 10 / 10
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Matthew, Dalston
Added: Sep 2014
All In London User Recommended Business
Looked up the high street got perilously close to buying something in DFS, but popped in here as I walked past. Staff are normal people not salesmen and I got a massive sofa for £800 that was delivered on a day I chose (admittedly it was already made).

The quality compared to the DFS' type shops is massive.

User Rating: 10 / 10
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Steve and Dawn, Wanstead
Added: Sep 2014
All In London User Recommended Business
It has been a great experience buying our sofa from Highly Sprung from the moment in the showroom to when Steve visiting our apartment just to ensure our sofa would fit and get up our hallway and stairs, to his patience helping us choose exactly what we wanted. No doubt we would recommend Steve and Highly Sprung both a professional and personal touch.
Thanks Steve.

User Rating: 10 / 10
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FM, London
Added: Sep 2014
All In London User Recommended Business
Firstly, I work for a High Net Worth family in Knightsbridge so I'm used to the best in luxury & customer care. This company far exceed many that I've had to deal with.
Steve looks like a salesman whose seen it all but honestly, his attention to detail and your specific requirements are 2nd to none!! He's fair & honest.
They've produced a quality sofa for my family with great attention to the smallest detail - up 31 steps and round a 90 degree corner, its a perfect fit!!
The delivery men are angels - so careful with every step through the house, very polite & professional.
Thank you s

User Rating: 9 / 10
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Blandine, London
Added: Sep 2014
All In London User Recommended Business
We got our wonderful sofa from Highly Sprung this weekend and we're very happy with it. It is beautiful and the delivery men were very helpful in setting it all up and showing us how to use the sofa bed.The buying experience in the shop was great too, we got a good deal from the sales person and we feel confident we got a very good quality product.

User Rating: 9 / 10
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Lm, London
Added: Aug 2014
All In London User Recommended Business
We found Steve very informative. He helpfully explained the urgonomics of the sofas really well which assisted us in coming to a decision (which really helps because we are fussy and indecisive people!). He also held the order for several months until we were ready to receive the sofa. His patience was much appreciated. It was delivered yesterday and we are extremely happy with it. It's us very comfortable and looks great!

User Rating: 10 / 10
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Anthony J Hurst, Marble Arch, London
Added: Jul 2014
All In London User Recommended Business
These are very nice people to deal with and I was impressed that they did not "Hard Sell" They were very knowledgeable on every aspect to do with Sofa Beds including the manufacturing and quality of the materials used. I was quoted 6 weeks for a made-to-order sofa bed with a genuinely comfortable mattress which I needed to be 5ft 3" in width. Incredibly, 18 Days later it was delivered by Steve and installed in 15 minutes. I could not be happier and can recommend them highly.

User Rating: 10 / 10
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Dougal, Frome, Somerset
Added: Jul 2014
All In London User Recommended Business
Have bought two Highly Sprung sofabeds and am really pleased with them - really comfy as both bed and sofa. I chose them because I live in a tiny cottage with chronic access problems and after a lot of research, I came to the conclusion that these were the best sofas on the market for those issues. I was right. They were really helpful and friendly in the shop and the delivery guys really went out of their way and took a great deal of time to hoist things in through a first floor window and then took a long time to assemble the sofas, which are stunning. Cheers Steve and all at Highly Sprung!

User Rating: 10 / 10
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Dilhan, London
Added: Jul 2014
All In London User Recommended Business
We stumbled across Highly Sprung as we were on Tottenham Court Road, we found them to be extremely friendly and offering an excellent service. Steve Black came out and advised us on the space that we had, and restrictions in term of space that meant they would have to build the sofas on site.

We ordered the sofas and they were delivered and built in our apartment within 2 weeks.

Thanks very much Steve and team.

User Rating: 10 / 10
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Maggie Howell, Islington
Added: Jun 2014
All In London User Recommended Business
I had a Highly Sprung sofa bed for 7 years and I have been very happy indeed with it. We recently decided to change things around and didn't need the sofa bed. A friend had always admired it and she was very pleased when I asked her if she wanted it. Steve Black arranged for it to be dismantled, collected, transported and reassembled in my friend's house. The whole process was straighforward and quick. The men doing the work were efficient and pleasant. So I would like to thank Steve Black very much for his help which went above and beyond what I was expecting. Thanks again Steve!

User Rating: 10 / 10
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Vadim, Orpington
Added: Jun 2014
All In London User Recommended Business
Excellent service and product! Thank you!

User Rating: 10 / 10
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Chris Carter, London
Added: Jun 2014
All In London User Recommended Business
Highly Sprung makes the most comfortable sofas on the planet! Always great quality and great service. The best in London or anywhere!
We've been back multiple times to furnish flats and houses in the UK, the US and Japan.

User Rating: 10 / 10
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Eleni, London
Added: Jun 2014
All In London User Recommended Business
I am so happy with my new love seat that I got from highly sprung, i bought it to match a Sydney sofa I received a year ago – it is a perfect match – and highly sprung they were so quick, friendly and professional to deal the whole endeavour was fab!

User Rating: 9 / 10
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Matt, London
Added: Jun 2014
All In London User Recommended Business
Replacing my 10 year old Highly Sprung sofa that wouldn't fit in to my new house. Steve did me a deal on the new sofa and delivered it within 2 days. Many guests over the years have said how comfortable the sofa bed is. Highly Sprung, Highly recommended.

User Rating: 10 / 10
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ABBY MOULE, United Kingdom
Added: Jun 2014
All In London User Recommended Business
We purchased a display Kensington corner sofa, absolutely beautiful in dove grey. It was delivered today and is incredibly comfortable and looks divine. I would highly recommend Highly Sprung for the best sofas on the market. A gem.
Thanks to Shah, Paul and Steve for their help.


User Rating: 10 / 10
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Lakshmi, Highbury
Added: Jun 2014
All In London User Recommended Business
Lovely sofa, custom made and looks great. Really helpful in store and were really patient while I decided what I wanted. Also wanted to mention that the delivery guy Paul and his colleague were excellent, really professional and polite.


User Rating: 8 / 10
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A Customer
Newbie
Member since: Sep 2006
Posts: 38,927
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All In London User Recommended Business
We bought an ex display console table in a beautiful wooden finish. Delivery was fast and friendly. Very pleased!

User Rating: 10 / 10
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Jacquie Reed, London WC1
Added: May 2014
All In London User Recommended Business
Extremly happy with our made to measure sofa from Highly Sprung. Efficient, helpful and friendly service. They seem to go the extra mile. Sofa looks - and feels - great. I would definitely buy from them again.

User Rating: 10 / 10
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Jo, North London
Added: May 2014
All In London User Recommended Business
I love my new sofa. You can really tell that it's a quality sofa and it's made our living room feel really homely. Delivery was effortless and the guys got it in within 15 minutes. A really painless process and excellent service with a beautiful sofa that I want to show off to my friends!

P.S. The modular sofa is perfect for London flats where it is logistically difficult to get a big sofa through the door!

User Rating: 10 / 10
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Kim Walker, London
Added: May 2014
All In London User Recommended Business
Found exactly what we wanted at a great price. Delivered to us on the date we chose and everything went very smoothly. Even helped assemble the furniture on delivery. Would definitely go back.

The star rating for the review has been removed and discounted due to an official response being added.


olumide, north london
Added: May 2014
I bought an ex-display sofa in December 2013.
Very nice sofa, but a day or so after delivery, I discovered that the material/cover underneath was coming off.
Subsequently sent a couple of emails - asking if any help can be rendered - I got nothing back.

Now I would expect some sort of response - even if to tell the customer there is nothing for them further to do or make some suggestions. Not ignore the customer completely.

Improvements? Basic customer communication. Buying an ex-display product does not mean the customer should be ignored afterwards.

This comment has an official response:

After investigating this further I agree that somehow your email went unanswered and for this I am extremely sorry. You did however manage to contact me by phone and I did put a solution to the problem. Even though ex- displays are sold at a discount (some even 50% off) they still come with our 10 year frame guarantee and I always stand by my product.

From: Steve black
Position: Owner



User Rating: 10 / 10
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Peter Kessler, United Kingdom
Added: Apr 2014
All In London User Recommended Business
Excellent service. They made a mistake with the delivery date and without any prompting apologised and refunded the £50 cost of delivery. A very refreshing change from most businesses. Also, the sofa is absolutely gorgeous.

User Rating: 10 / 10
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Ann Bailey, Sayers Common, West Susse
Added: Mar 2014
All In London User Recommended Business
Very good to deal with and extremely good value for the high quality of the sofas on sale - as we found out having looked around for some while and had quotes for comparable quality products with the same fabric. Knowing the furniture is made locally to us also a bonus as we like to support local businesses.
Delightful showroom staff.

User Rating: 10 / 10
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Sausan, Shirazi
Added: Feb 2014
All In London User Recommended Business
In love with our sofas! Perfect sofas, amazing quality, and excellent service! It's exactly what we wanted, and been looking for! As we had ours custom made in less than a month! Thank you Steve your the best! I highly recommend highy sprung!

User Rating: 10 / 10
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Tory, London
Added: Feb 2014
All In London User Recommended Business
Highly Sprung were one of the only sofa companies able to offer a thick mattress and a wider option which is very comfortable. Steve was really helpful in talking us through all the options of colours and sofa types and the fabric samples were sent through very quickly. The sofa arrived on time, looks great and the guys that delivered it were really helpful getting it up to the loft, putting it together and showing us how it worked. Very good service all round and we're very pleased with the quality.

User Rating: 10 / 10
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James, Clapham
Added: Feb 2014
All In London User Recommended Business
Excellent service and the quality of the sofa is fantastic. Would highly recommend to anybody!

User Rating: 10 / 10
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Adam, London
Added: Feb 2014
All In London User Recommended Business
We were after something very specific and couldnt find it anywhere. All the places we had visited told us we would have to pay a huge sum, and wait more than a month for something that only went some of the way to meeting our expectations. Highly Sprung built us a bespoke sofa, in 2 weeks despite it being over the busy Xmas period. The sofa was exacty what we wanted, and month in we are really happy with our purchase. Thanks Highly Sprung, you were a great help!

User Rating: 10 / 10
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Izabella
Newbie
Member since: Feb 2014
Posts: 1
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All In London User Recommended Business

We bought a brilliant sofa beds from Highly Sprung. Great range of styles and materials. Superb customer service. Excellent final product. Can't fault the delivery/assembly. All in all a great buying experience and would thoroughly recommend.

User Rating: 9 / 10
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Alex, Camden Town
Added: Jan 2014
All In London User Recommended Business
Steve was excellent, the sofa that I chose was an impulse buy but gorgeous and a v.good price for its high level of craftsmanship and the fabric. I am particularly impressed by the fact that all H.S. sofas are made in the UK. Steve was incredibly accommodating, added some beautiful cushions into the mix & bent over backwards to arrange a prompt delivery the following day! In fact, he tried his best to get the sofa delivered 2 hrs after I bought it but his drivers weren't available. How impressive! A store with great designs where people genuinely care to meet your needs and go the extra mile.

User Rating: 10 / 10
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Lynsey De Paul, London
Added: Dec 2013
All In London User Recommended Business
When Highly Sprung Sofas told me they could make and deliver a sofa in my choice of style and material in three weeks just before Christmas, I thought it was too good to be true. I am pleased to say that it was all true. The sofa was delivered on time and exactly what I ordered. It is deep, lush and very comfortable – and all at a competitive price. Thank you to the Highly Sprung Sofa Team!

User Rating: 9 / 10
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sean, London
Added: Nov 2013
All In London User Recommended Business
Very happy with the sofa we ordered from High Sprung. The manager, Mr Rahman, was very attentive and ensured that the sofa matched our specifications and arrived on time.

We are so happy with our purchase that we are looking at the possiblity of buying a second sofa from them.

User Rating: 10 / 10
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Victor Blunden, London
Added: Nov 2013
All In London User Recommended Business
Wow what an experience! We walked in off the street and Steve read our requirements spot on. Fabric, style (with a change to it) and a super fast delivery did not deter them. Sofa was delivered, installed and we were left speechless with the service... a surprise experience in this day and age!

User Rating: 10 / 10
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CharlieL, Chiswick, London
Added: Oct 2013
All In London User Recommended Business
Walked past this shop on the way to other "known" places and wow what a find!! Can't speak highly enough of it. Walked in, found the sofa i've always wanted and as they make it by hand in the UK (added bonus) i could have it made to my size specifications. Sat with a very helpful guy and chose the colour, type of material and filling, gave a deposit and bang on our chosen date of delivery, 2 nice guys turned up, fitted it together in our house (none of that oh your doors too thin nonsense!) and we've been enjoying it ever since. thanks so much & everyone, forget other places, this is it

User Rating: 10 / 10
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David Essex, London
Added: Sep 2013
All In London User Recommended Business
First class service and a first class sofa and chair. Thanks Steve and all at Highly Sprung.

User Rating: 10 / 10
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Lucinda Watts, Ferring
Added: Aug 2013
All In London User Recommended Business
What a wonderful shopping experience - from the fabulous service received in Store to the finished product and fast delivery. Beautifully made sofa bed and produced in England. Couldn't have asked for more - would highly recommend this company to anyone looking for a quality product for a fair price. Thanks for all your personal care and attention Steve - I will be recommending you and your company to my friends and family xxx

User Rating: 10 / 10
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Linda Dobson, Ealing
Added: Jul 2013
All In London User Recommended Business
I have purchased a sofa quite a while ago, Steve Black said i could have my money or they could remake the sofa in a way i would have no problem getting the sofa in, I opted for the remake and I am pleased to say the sofa is standing the test of time, compared to my friend who purchased from a well known chain on a retail park who regrets not listening to me and has just had to replace hers, still not listening to me about highly sprung and I can tell mine will out last hers

User Rating: 10 / 10
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Ruth Max, London
Added: Jul 2013
All In London User Recommended Business
Highly Sprung was recommended to us by a friend and now we will happily recommend it to others!
The service and personal attention we received was friendly, caring and very professional. Their willingness to be flexible and as accommodating as possible was much appreciated.
We are extremely happy with our sofa which is well made and included all our specific specs .
Delivery time was fine - just a few days beyond the due date.
All in all a happy experience!
Ruth and Art Max

The star rating for the review has been removed and discounted due to an official response being added.


Linda Dobson, London
Added: Jul 2013
All In London User Recommended Business
they talk the talk but do not walk the walk.

28 days supply, not strictly true.

This comment has an official response:

Dear Linda
Thanks for your comments and as I have stated lets do the refund or re-make for you as getting it into difficult access areas is our specialty and I am very confident we can do a good job for you


From: Steve Black
Position: Manager



User Rating: 10 / 10
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SG, Crouch End
Added: Jul 2013
All In London User Recommended Business
We are very happy with our Sofa (the second we have bought through Highly Sprung - the first was over 10 years ago). The sofa looks great and the delivery guys (particularly Paul) did an amazing job of getting the sofa down our winding hallway and were super helpful.

User Rating: 9 / 10
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Mark, London
Added: Jun 2013
All In London User Recommended Business
I was very pleased with the sofa I bought from highly sprung and the attentive and professional service I received from Steve Black. It looks great and fits my living area very well.

User Rating: 10 / 10
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terry, london
Added: May 2013
All In London User Recommended Business
If you're looking for a nice sofabed with a chaise - that's the place for you! I was getting frustrating for the limited options in all the main stores. So happy I happened to enter this shop.
They do really nice and confi sofas bed and the staff is very helpful during the entire process. Got my sofa delivered as promised in 4 weeks and it looks great in my leaving room. I definitely recommed the shop

User Rating: 10 / 10
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Anne, London NW11
Added: Apr 2013
All In London User Recommended Business
Steve Black was so helpful when I came to chosing and ordering the sofa bed. It was delivered on time and exactly as ordered. It looks even better than I expected! I am an interior deisgner and will certainly be using Highly Sprung again for my clients. I am so pleased that I found them. Thank You Steve!

User Rating: 10 / 10
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Lisa, London
Added: Apr 2013
All In London User Recommended Business
Visited other retailers in the area all day and then walked into Highly Sprung And saw my perfect sofa.i just wish I had come across them first!!

Excellent customer service from a chap called Steve who promised delivery within the week (didn't see that happening) but there is was on the arranged day.

Delivery men put sofa together and even moved it into place for me. Looks great and is so comfortable I'm having to prise the other half off the sofa at the end of the day!!!

User Rating: 10 / 10
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Gok Wan, London
Added: Mar 2013
All In London User Recommended Business
I was in desperate need of a sofa bed in a really short period of time, I don't know how he did it but Steve Black absolutely pulled it out of the bag and now I'm writing this and to my left is a beautiful new sofa; on time, a decent price and exactly the spec I asked for. Can't ask for more than that really! Cheers Steve, love you. Gok x

User Rating: 10 / 10
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Marcia Gay, SE1
Added: Mar 2013
All In London User Recommended Business
Looked for absolutely ages before I came across what I liked - Love my new sofa bed - really friendly helpful and nice company to deal with - Custom made the sofabed to my specifications - would definitely recommend

User Rating: 10 / 10
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Ian Murray, Paris
Added: Mar 2013
All In London User Recommended Business
Superb service. This company does what it says on the can. The sofa had to be delivered to Paris and not only did it arrive on the right day and on time, but it was set up by the delivery team and the packaging taken away.

The sofa was the superking sofabed from Milan. Awesome product. Trivially easy to use. Superb mattress. Comfortable etc. My goodness its heavy!!

The price was truly competitive, and made it worth paying the delivery charge to Paris.

All in all a very satisfied customer!

User Rating: 9 / 10
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Jenny, London
Added: Mar 2013
All In London User Recommended Business
We looked in so many shops selling sofabeds but we ended up investing a bit more money and getting great service from Highly Sprung. They spent time with us to make sure we got the right design at the right price, and included some extras too. They were patient while we awaited completion on our flat and arranged a Saturday delivery for our convenience which went without a hitch. Would definitely recommend them.

User Rating: 9 / 10
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Jenny, Finchley
Added: Mar 2013
All In London User Recommended Business
Efficient service. Very helpful. Very reasonably priced sofas. Enormous choice of colours, fabrics and styles

User Rating: 9 / 10
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Matt, Herts
Added: Feb 2013
All In London User Recommended Business
Very happy with my corner sofa. The whole process was pretty easy, price was good and delivery was on time. Oh, and the sofa is very comfortable and looks fantastic!!

Would defiantely recommend.

Name: Matt
Location: Herts

User Rating: 10 / 10
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Duchamp, Tooting
Added: Feb 2013
All In London User Recommended Business
We agree with Periwinkle's review: both comfortable to sit on and comfortable to sleep on. Good service and good delivery, no problems. Just by chance, the last of four places we tried that day, and we're very happy we got to them in the end. Better sizes available for small spaces, too.

Name: Duchamp
Location: Tooting

User Rating: 9 / 10
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Zaheer, London
Added: Feb 2013
All In London User Recommended Business
Great service from start to finish.... all done with a smile. Couldn't fault it all and would certainly recommend them to friends and family.

Name: Zaheer
Location: London

User Rating: 9 / 10
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Periwinkle
Newbie
Member since: Feb 2013
Posts: 1
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After an increasingly desperate hunt for a sofa bed that was as comfortable to sit on as to sleep in, agreeable to look at and easy to operate I found Highly Sprung, kind and helpful Stevie and an excellent, good looking sofa which, although I am an old woman and no longer strong, I can turn into a bed for guests and back into a sofa easily and entirely by myself

User Rating: 10 / 10
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Fraser, London
Added: Feb 2013
All In London User Recommended Business
Great friendly staff, great value, fast delivery. Couldn't ask for more other than a free sofa but they won't get marked down for that! :)

Name: Fraser
Location: London

User Rating: 8 / 10
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Luciana, London
Added: Feb 2013
All In London User Recommended Business
Manager was really nice and deliver was made in less than 7 days after purchase. Product arrived well.

Name: Luciana
Location: London

User Rating: 10 / 10
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Gary Crawford, Cambridge
Added: Feb 2013
All In London User Recommended Business
My sofa arrived as arranged, the delivery guys were polite and assembled the sofa for me.
The sofa was as ordered, beautifully made and is incredibly comfortable. I went for the upgraded sofa bed and this is also very comfortable.
I would definitely recommend Highly Sprung.


Name: Gary Crawford
Location: Cambridge

User Rating: 10 / 10
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Jonathan Willis, London W1
Added: Feb 2013
All In London User Recommended Business
Bewilderingly perfect service: totally efficient, personal, friendly, professional, flexible, patient ... couldn't wish for better. If only everyone operated like this! And the product is way, way better than expected or even imagined: gorgeous tone, super-comfy, ergonomic ... a centrepiece and a delight. And we were difficult customers: quite exacting, changeable, with an awkward access to accommodate, but Highly Sprung worked round everything - including our ridiculously tight deadline - without an issue. And it was erected within 10 minutes (seriously). Could not be more highly recommended

Name: Jonathan Willis
Location: London W1

User Rating: 9 / 10
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Harry3
Newbie
Member since: Jan 2013
Posts: 1
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All In London User Recommended Business
Great friendly service and a good quality end product which arrived on time. Had my new sofa for three weeks now and impressed by the build quality.

User Rating: 10 / 10
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Claire, Harpenden
Added: Jan 2013
All In London User Recommended Business
Really friendly and relaxed (my 3 year made an entrance by knocking down a display board which Stevie just made a joke of) as well as knowledgable about all the options available. Stevie really helped us with measuring a fab showroom model we loved but didnt know would fit - no hard sell just honest advice and the offer of more assistance. It did fit and has been delivered as promised - really happy customer - definitely recommend.

Name: Claire
Location: Harpenden

User Rating: 10 / 10
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Jonathan C., London
Added: Jan 2013
All In London User Recommended Business
We love our Highly Sprung sofabed. Chris and Steve (owners) made buying a sofabed absolutely painless. They took their time helping us select the best model - helped us came up with the options that made the most sense (helped us avoid extra costs for things that weren't necessary), and delivered, as promised, ONE WEEK after we ordered. I would tell any friend looking to buy a sofabed to go to Highly Sprung first.

Name: Jonathan C.
Location: London

User Rating: 10 / 10
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Loveday, London
Added: Jan 2013
All In London User Recommended Business
Highly Sprung was a wholly satisfying experience, through and through! I was recommended it by a relative and was not disappointed. The staff were extremely helpful (Steve looked after me very well), and were very accommodating with my needs. Delivery was smooth, reliable and I absolutely love my new sofabed! Full marks, Highly Sprung! Would definitely recommend!

Name: Loveday
Location: London

User Rating: 8 / 10
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Glenn, London
Added: Jan 2013
All In London User Recommended Business
I got a sofa in the sale, it so nice. The service from the shop was great and delivery drivers even set up my sofa in my flat.

Thanks for a great sofa and smooth service!!!

Name: Glenn
Location: London

User Rating: 9 / 10
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Philippa, London
Added: Jan 2013
All In London User Recommended Business
I had great service and now have a wonderful sofa. Some gliche in the delivery but this was mostly due to the driver being ill.
Strongly recommend Highly Sprung

Name: Philippa
Location: London

User Rating: 10 / 10
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John, Hornchurch
Added: Jan 2013
All In London User Recommended Business
Excellent service and top quality products, I am unable to find any fault with this company. Our sofas were made and delivered within one month and they exceed our expectations. The delivery was at the time expected and the guys delivering were very good - even helped us move our old sofas. I would certainly recommend this company to anyone.

Name: John
Location: Hornchurch

User Rating: 10 / 10
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Amy, London
Added: Dec 2012
All In London User Recommended Business
Great service, very friendly and were always there to help with any questions. I love my sofa, thanks so much.



Name: Amy
Location: London

User Rating: 9 / 10
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Katia, Brentwood - Essex
Added: Dec 2012
All In London User Recommended Business
I am very happy with the professionalism and speed my order was dealt with. The order was placed at the end of November/2012 and delivered in about two weeks, in time for Christmas - something other shops couldn't guarantee. Furthermore, the sofa was well made to my high standards and extremely comfortable.



Name: Katia
Location: Brentwood - Essex

User Rating: 9 / 10
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Rowan, Maidenhead
Added: Dec 2012
All In London User Recommended Business
We are very pleased with our new sofa, foot stool & love seat. The staff at Highly Sprung were extremely helpful and provided lots of information on the many options available. We were able to select the size, shape, options, and colour that suited us rather than one that was built already. The sofa and love seat arrived within three weeks of ordering although it took another three weeks for this missing foot stool to arrive with a bit of chasing on our part. We will be enjoying our Christmas in comfort this year!

Name: Rowan
Location: Maidenhead

The star rating for the review has been removed and discounted due to an official response being added.


Tage, London
Added: Dec 2012
Sharing my experience for the benefit of the company. The couch made for me was extremely poor. The couch came apart from the seams, the leather quality was bad, the alignment was out and one of the pillow plastic zips broke. The couch was beyond repair. I wanted my money back. The company never gave me an official response and misled me on the phone. I fought through the banks to get my money back. It took 5 months before I got a full refund and the defective couch was picked up. I was disappointed by the time-playing tactics by the company although they acknowledged the quality was poor.

Name: Tage
Location: London

This comment has an official response:

We fully agreed this was a defective product and collected it and gave a full refund. The leather was not up to normal Italian standards and we have since stopped buying leather from this tannery.
We have apologized to this customer and offered replacements but agreed the best recourse was to give his money back in full.
We have learnt from this episode and will be much choosier in our leather suppliers in the future.


From: steve black
Position: manager



User Rating: 10 / 10
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Mrs. Sage, London
Added: Dec 2012
All In London User Recommended Business
Just received my lovely new sofabed - it was brought into my flat in pieces and put together in under 15 minutes by a courteous delivery team. I like my sofa so much that I've already recommended the shop to a couple of friends.

Name: Mrs. Sage
Location: London

User Rating: 10 / 10
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philippa marx, london
Added: Dec 2012
All In London User Recommended Business
Excellent service and wonderful sofabed.

Name: philippa marx
Location: london

User Rating: 10 / 10
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Rita, London
Added: Dec 2012
All In London User Recommended Business
Highly Sprung carries marvelous Italian-made sofa beds that are assembled at delivery (so that they can easily be brought to a small, upstairs flat). We had our first one for many years and just bought a new one. The sofas look beautiful, wear well, and are made to your specifications (arm width, covering, etc.). The sofa and mattress are extremely comfortable, perfect as your nest in a studio flat. The staff at Highly Sprung were accommodating and helpful in every way, and the delivery people were great too.

Name: Rita
Location: London

User Rating: 8 / 10
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Lucy, London
Added: Dec 2012
All In London User Recommended Business
The staff in the store were very helpful. I got an absolute bargain on a really nice sofa with chaise that had been on display. I had a slight issue that needed to be addressed and that was dealt with courteously and speedily.

Name: Lucy
Location: London

User Rating: 7 / 10
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Jorge, London
Added: Dec 2012
All In London User Recommended Business
Helpful staff, quality products, good advice. I ahd problems with out of stock fabric so only advice is for Highly Sprung to be clearer on delivery times and for customers to make sure they get clarity on this as weell

Name: Jorge
Location: London

User Rating: 9 / 10
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Bev, London
Added: Dec 2012
All In London User Recommended Business
Very friendly and helpful staff in the shop.. I had the sofa within 3 weeks, I really could not have asked for more. The delivery was very efficient they had it in the flat and set up quickly. I would highly recommend this sofa shop. The sofa is a corner sofa with a bed and is extreemly comfy and looks lovely in the flat. Very happy with the whole experience.

Name: Bev
Location: London

User Rating: 10 / 10
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CJ Sweeney
Newbie
Member since: Dec 2012
Posts: 1
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All In London User Recommended Business
Buying this sofa has been an excellent experience from the moment I walked into the shop. Staff were very helpful and friendly. Sofa arrived today, was assembled, and it's perfectly wonderful and comfortable. I would recommend this shop to anyone. If I ever need more furniture, I've found THE sho

User Rating: 10 / 10
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Sussex girl
Newbie
Member since: Nov 2012
Posts: 1
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All In London User Recommended Business
I can not believe that this fantastic sofa shop has any bad reviews! A friend of mine recommended I pay them a visit after she ordered a lovely corner unit with a bed! (which arrived within the 4 weeks quoted). I have now ordered a fantastic sofa and cant wait for delivery!

The star rating for the review has been removed and discounted due to an official response being added.


C. Morgan
Newbie
Member since: Nov 2012
Posts: 1
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I ordered a set of covers for my sofa (bought from them previously) on 8 November 2011 - more than a year ago. I was made to pay in full (£695, not cheap) and incredibly, more than a year later, I am still waiting for delivery of part of the set. Suggestions for improvement? Deliver on date agreed.

This comment has an official response:

Please contact me directly at Highly Sprung 020 7631 1424 as I am sure this is very resolvable and I am not aware of any outstanding issue. I will do everything I can to help get this resolved and certainly cannot understand how this can be one year old. Please ask for Stevie

From: Stevie
Position: Manager



User Rating: 10 / 10
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allstar momma
Newbie
Member since: Nov 2012
Posts: 2
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All In London User Recommended Business
VERY HAPPY with the service received from this independent manufacturer/retailer. The staff at Tottenham Court Rd were professional and GREAT FUN and organized my sofa bed within 3 weeks as agreed. I WILL RETURN TO THIS STORE..EXCELLENT!!

User Rating: 10 / 10
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sybilcock
Newbie
Member since: Nov 2012
Posts: 1
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All In London User Recommended Business
This firm were excellent in every way. The staff took time to explain my options, listened carefully and made helpful suggestions. They stayed in touch throughout. The sofabed is exactly what I was after, with a fabric chosen from a huge variety. It arrived when they said it would. Brilliant!

User Rating: 9 / 10
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House project
Newbie
Member since: Nov 2012
Posts: 1
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All In London User Recommended Business
I bought an amazing sofabed, beautiful design/fabric, best mattress EVER, lightning fast construction/delivery and excellent communication with staff. Would give 10/10 if store telephone did not keep diverting to factory, otherwise thoroughly satisfied and will definitely buy from them again!

User Rating: 9 / 10
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allstar momma
Newbie
Member since: Nov 2012
Posts: 2
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All In London User Recommended Business
I visited this quirky store and was very IMPRESSED by the knowledge and friendly attitude of the sales staff. It was an EDUCATION when they showed me the difference between their sofa beds and the other inferior ones in the competitors shops. My sofabed was MADE& DELIVERED WITHIN 10 DAYS! FANTASTIC!

User Rating: 10 / 10
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samhall
Newbie
Member since: Aug 2012
Posts: 3
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All In London User Recommended Business
I took my Mother-in-law back to this shop and she had a corner sofa made to Measure in 3 weeks! FANTASTIC SERVICE AMAZING QUALITY..I will be back!

User Rating: 10 / 10
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004andahalf
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Member since: Nov 2012
Posts: 1
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After searching for months for my perfect sofa I found this fantastic shop, loads of choice and helpful friendly service from people who really seemed to know their stuff - quoted 4 weeks and it was ready in 3 !!
Thank you so much Highly Sprung

User Rating: 8 / 10
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eric the earwig
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Member since: Oct 2012
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BRILLIANT! I went back into this shop with a friend who needed a sofa bed ..and fast! Not only that but it had to go in a very difficult space. These guys know their stuff. They delivered and installed within the allotted time. THOROUGHLY RECOMMENDED THEY ARE GRRREAT!

User Rating: 1 / 10
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Scouse
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Member since: Dec 2005
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Ordered in June 2012 and still waiting for a delivery date. Imposible to speak to the "factory" and they never return calls. Avoid at all cost.

User Rating: 9 / 10
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Betty Boo 0606
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Member since: Oct 2012
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Found a very nice sofa shop in the Tottenham Court Road it looked nothing special from the outside but boy did I find a little treasure when I entered. The staff were very helpful and arranged for delivery of a sofa for the following day. I am thrilled to bits with my sofa. Many Thanks.

User Rating: 8 / 10
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eric the earwig
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Member since: Oct 2012
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What a great shop! I spent all day in Tottenham Court Rd looking for a sofabed and was bombarded with Interest free deals, sales and 12 week delivery times..
As soon as i walked into Highly Sprung I found what i was looking for. Good job you lot!

User Rating: 7 / 10
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samhall
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Member since: Aug 2012
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Great sofa bed delivered fast and efficiently. I wouldn't hesitate to recommend these giys they were superb!

User Rating: 10 / 10
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itcrowd
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Member since: Sep 2012
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wow !! How this company has changed. Highly Sprung are nothing like what they were before. The service was friendly, the price was extremely competitive, the quality is excellent(especially the very sturdy memory foam sofa bed) and delivery service was spot on. Thank you, i'm enjoying it right now.

User Rating: 10 / 10
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samhall
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Member since: Aug 2012
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Jolly good service and 1st class sofa we were very impressed from the moment we walked into the store until our beautiful sofa arrived. WELL DONE ALL!

User Rating: 8 / 10
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maida22
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Member since: Jul 2012
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Don't be put off by other reviews and rather dodgy shop. Yes, you might have to do a bit of chasing to get the delivery promised - there is a problem of communication between factory and shop - but staff are excellent and we are delighted with our sofa bed.

User Rating: 9 / 10
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sympathy
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Member since: Mar 2012
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I bought a sofa from highly sprung a few weeks ago. Surprisingly it was delivered yesterday, weeks before I expected it. I have never slept in such a comfy sofa bed and I doubt I will be using my normal bed now that this has arrived. The three and a half seats were perfect when I had three friends and a midget to stay.

I found that the chocolate brown gave my room a warm uplifting tone and worked really well with a blue carpet.

Delivery was very efficient; they sent four men who carried it up to the top floor and they managed to squeeze it perfectly through quite a small door.

I have been very impressed with highly sprung and it was well worth it. If only they did roofing!

User Rating: 1 / 10
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melgia
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Member since: Dec 2011
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I agree completely with the other comment!!!! They lied to my from the beginning becouse they promised the delivery of the sofa in two weeks and after 1 month I'm still waiting!!!!!! They are not a serious company and I want let people to know!
NEVER NEVER AGAIN !!!!!!!!

User Rating: 1 / 10
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LB31
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Member since: Oct 2011
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If you want to experience terrible customer service and outright salesmen lies, go here!

We bought a sofa here based on the speedy delivery times they claimed to abide by. When we called to see what was causing a delay to our delivery we either told to call back later or just ignored. In the end we called the factory direct to arrange delivery (if we hadn't done this, we'd probably still be waiting for it).

When the sofa eventually arrive it was ok, but we wished we had gone elsewhere.

The star rating for the review has been removed and discounted due to an official response being added.


VH
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Member since: May 2011
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I agree with the previous comment/review. Very nice people in the shop but terrible customer service. Do not buy there. Delivery was promised in 4-6 weeks and delivery was made after 6 months. Then the item was not as promised and I was charged upfront to solve the problem. I was again promised a delivery date of max 2 weeks and after 4 weeks still nothing was delivered. Sorry, but this customer service is just not acceptable. NEVER again.

This comment has an official response:

The previous sales staff and managment team were overhauled/ replaced in 2012 after standards and bad practises were discovered. All service issues and problems were then rectified and dealt with and we are very sorry for this bad period during 2011

From: Steve Black
Position: Service



The star rating for the review has been removed and discounted due to an official response being added.


aerobar
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Member since: May 2011
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Staff are happy to help when making the sale, but beware if there are any issues. I was charged £45 for a delivery which was incorrectly executed and they are refusing to refund the delivery fee and are totally ignoring my letters.

The actual sofa bed is no where near as sturdy or comfortable as the show room specimen.

All I say is be careful. I have never in my life witnessed such a poor performance of customer service recovery.

This comment has an official response:

The previous sales staff and managment team were overhauled/ replaced in 2012 after standards and bad practises were discovered. All service issues and problems were then rectified and dealt with and we are very sorry for this bad period during 2011

From: Steve Black
Position: Service



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