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Highly Sprung

Tottenham Court Road, London


Our USP - Unique Selling Proposition
"British made sofas, sofa beds and corner sofas fast and flexible."
- Highly Sprung
Highly Sprung picture


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Highly Sprung
9/10 from 94 user reviews
We are an All In London Recommended Business
User Recommendations
88 users have recommended this business
Address:185-186 Tottenham Court Road, Bloomsbury
London, W1T 7PG

Map:See Highly Sprung on a map

Region:Bloomsbury

Nearest Station:Goodge Street

Telephone: 020 7631 1424

Business Type:Furniture Shops

Opening Hours:Mon - Fri: 10:30 - 18:30
Sat: 10:30 - 18:30
Sun: 12:00 - 18:00

Email:Send an email



About: Highly Sprung in Tottenham Court Rd are manufacturers of Sofas,Sofa beds and Corner Sofas. We specialise in very fast delivery times (28 days) and can make sofas to fit your space. Coupled with the ability to build the sofa in your room please don't worry about any access problems we guarantee to get the sofa in!

Our prices are much cheaper than rivals in Tottenham Court Rd as we have supplied some well known retailers.
Personal service is key and we listen to your requirements and help you through the 105 options available on every sofa.

Call in and see us and we will help you choose your perfect sofa.


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Mentioned by...

Gok Wan
I was in desperate need of a sofa bed in a really short period of time, I don't know how he did it but Steve Black absolutely pulled it out of the bag and now I'm writing this and to my left is a beautiful new sofa.
David Essex
First class service and a first class sofa and chair. Thanks Steve and all at Highly Sprung.

Current Special Offers

7day delivery and £100 off on all sofa beds

Available until: December 17, 2014

Highly Sprung in the news

'The Best Sofa Bed in the World' has arrived.
- Be the first to experience the ultimate in luxury.., Added on October 6, 2014


Highly Sprung consumer guides

What to look for when buying a Sofa Bed
Added on January 24, 2014
What's it all about? Are you in the market for a sofa bed? Then read our guide to make sure you buy what's best for your needs.



Questions




The Latest User Reviews of Highly Sprung

User Rating: 10 / 10
Vasilis
N77jp
Added: Oct 2014
All In London User Recommended Business

I got a sofa bed from them and i am very pleased with the service. Very compatative price and Sha was very helpful indeed. Thanks


Added on Mon 20 Oct 2014 at 18:02:43
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User Rating: 10 / 10
Bernie
Woodford Green
Added: Oct 2014
All In London User Recommended Business

I am very happy with my new sofa and matching armchair. The staff were most helpful when I visited the shop and on the telephone.

They had an extensive range of fabrics to choose from and I choose feet that match the style of room. It's comfortable and rather handsome.

The sofa was made to fit the limited space available and was assembled on site which made it easy to get through my narrow doorway.

I highly recommend this company.


Added on Mon 13 Oct 2014 at 18:35:18
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User Rating: 10 / 10
Ann and Douglas Sherwood
London
Added: Oct 2014
All In London User Recommended Business

Very satisfied with cushions, excellent service throughout, helpful delivery chaps, [saving up to have the other sofa cushions done] !!


Added on Mon 13 Oct 2014 at 16:26:52
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User Rating: 10 / 10
Nikos
London
Added: Sep 2014
All In London User Recommended Business

These guys sell lovely looking, extremely comfortable, sturdy and fully customisable sofas and sofa-beds are actually pleasant to sleep on! Innumerable fabrics options available and considering everything starts being handmade the day you place your order, quick turnaround. Best of all, they offer the best customer service ever and do their best to ensure you leave the shop happy! Cannot recommend them enough and have been a repeat customer already!


Added on Mon 29 Sep 2014 at 15:14:11
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User Rating: 10 / 10
D.Pelmear
London N2
Added: Sep 2014
All In London User Recommended Business

Just thought I would send you a brief note to let you know how pleased I am with the little sofa-bed you have made for me. (Order No.TC 1445)

It was delivered yesterday bright and early by Paul and his co-driver who got it up to my flat on the first floor of this place with professional ease. It fits beautifully into a rather restricted space. When your staff in Tottenham Court Road told me something could be made to suit my own specification I knew this would be the firm to order from; your salesman talked me through the options and made the decision easy. Thanks so much.


Added on Thu 25 Sep 2014 at 10:47:48
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User Rating: 10 / 10
Sylvia Cooper
London NW1
Added: Sep 2014
All In London User Recommended Business

After visiting numerous sofa shops and department stores in London, I eventually came across Highly Sprung on Tottenham Court Road and found a sofa that was both comfortable and stylish. I was impressed with Steve the Manager’s knowledge and his positive ‘customer care’ attitude. The made-to-order sofa was delivered on time and with great care by Paul, who also oversaw positioning of the piece. Steve, Shah and the rest of the team deserve full marks for making the acquisition of a British made sofa a pleasurable experience.



Added on Mon 22 Sep 2014 at 09:03:33
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User Rating: 10 / 10
Matthew
Dalston
Added: Sep 2014
All In London User Recommended Business

Looked up the high street got perilously close to buying something in DFS, but popped in here as I walked past. Staff are normal people not salesmen and I got a massive sofa for £800 that was delivered on a day I chose (admittedly it was already made).

The quality compared to the DFS' type shops is massive.


Added on Wed 17 Sep 2014 at 09:24:11
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User Rating: 10 / 10
Steve and Dawn
Wanstead
Added: Sep 2014
All In London User Recommended Business

It has been a great experience buying our sofa from Highly Sprung from the moment in the showroom to when Steve visiting our apartment just to ensure our sofa would fit and get up our hallway and stairs, to his patience helping us choose exactly what we wanted. No doubt we would recommend Steve and Highly Sprung both a professional and personal touch.
Thanks Steve.


Added on Tue 16 Sep 2014 at 23:00:38
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User Rating: 10 / 10
FM
London
Added: Sep 2014
All In London User Recommended Business

Firstly, I work for a High Net Worth family in Knightsbridge so I'm used to the best in luxury & customer care. This company far exceed many that I've had to deal with.
Steve looks like a salesman whose seen it all but honestly, his attention to detail and your specific requirements are 2nd to none!! He's fair & honest.
They've produced a quality sofa for my family with great attention to the smallest detail - up 31 steps and round a 90 degree corner, its a perfect fit!!
The delivery men are angels - so careful with every step through the house, very polite & professional.
Thank you s


Added on Tue 16 Sep 2014 at 21:42:16
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User Rating: 9 / 10
Blandine
London
Added: Sep 2014
All In London User Recommended Business

We got our wonderful sofa from Highly Sprung this weekend and we're very happy with it. It is beautiful and the delivery men were very helpful in setting it all up and showing us how to use the sofa bed.The buying experience in the shop was great too, we got a good deal from the sales person and we feel confident we got a very good quality product.


Added on Mon 08 Sep 2014 at 15:56:11
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User Rating: 9 / 10
Lm
London
Added: Aug 2014
All In London User Recommended Business

We found Steve very informative. He helpfully explained the urgonomics of the sofas really well which assisted us in coming to a decision (which really helps because we are fussy and indecisive people!). He also held the order for several months until we were ready to receive the sofa. His patience was much appreciated. It was delivered yesterday and we are extremely happy with it. It's us very comfortable and looks great!


Added on Sun 31 Aug 2014 at 11:28:13
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User Rating: 10 / 10
Anthony J Hurst
Marble Arch, London
Added: Jul 2014
All In London User Recommended Business

These are very nice people to deal with and I was impressed that they did not "Hard Sell" They were very knowledgeable on every aspect to do with Sofa Beds including the manufacturing and quality of the materials used. I was quoted 6 weeks for a made-to-order sofa bed with a genuinely comfortable mattress which I needed to be 5ft 3" in width. Incredibly, 18 Days later it was delivered by Steve and installed in 15 minutes. I could not be happier and can recommend them highly.


Added on Thu 31 Jul 2014 at 19:47:23
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User Rating: 10 / 10
Dougal
Frome, Somerset
Added: Jul 2014
All In London User Recommended Business

Have bought two Highly Sprung sofabeds and am really pleased with them - really comfy as both bed and sofa. I chose them because I live in a tiny cottage with chronic access problems and after a lot of research, I came to the conclusion that these were the best sofas on the market for those issues. I was right. They were really helpful and friendly in the shop and the delivery guys really went out of their way and took a great deal of time to hoist things in through a first floor window and then took a long time to assemble the sofas, which are stunning. Cheers Steve and all at Highly Sprung!


Added on Tue 29 Jul 2014 at 21:21:25
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User Rating: 10 / 10
Dilhan
London
Added: Jul 2014
All In London User Recommended Business

We stumbled across Highly Sprung as we were on Tottenham Court Road, we found them to be extremely friendly and offering an excellent service. Steve Black came out and advised us on the space that we had, and restrictions in term of space that meant they would have to build the sofas on site.

We ordered the sofas and they were delivered and built in our apartment within 2 weeks.

Thanks very much Steve and team.


Added on Tue 29 Jul 2014 at 14:29:00
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User Rating: 10 / 10
Maggie Howell
Islington
Added: Jun 2014
All In London User Recommended Business

I had a Highly Sprung sofa bed for 7 years and I have been very happy indeed with it. We recently decided to change things around and didn't need the sofa bed. A friend had always admired it and she was very pleased when I asked her if she wanted it. Steve Black arranged for it to be dismantled, collected, transported and reassembled in my friend's house. The whole process was straighforward and quick. The men doing the work were efficient and pleasant. So I would like to thank Steve Black very much for his help which went above and beyond what I was expecting. Thanks again Steve!


Added on Mon 30 Jun 2014 at 13:33:53
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User Rating: 10 / 10
Vadim
Orpington
Added: Jun 2014
All In London User Recommended Business

Excellent service and product! Thank you!


Added on Mon 30 Jun 2014 at 12:44:44
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User Rating: 10 / 10
Chris Carter
London
Added: Jun 2014
All In London User Recommended Business

Highly Sprung makes the most comfortable sofas on the planet! Always great quality and great service. The best in London or anywhere!
We've been back multiple times to furnish flats and houses in the UK, the US and Japan.


Added on Tue 24 Jun 2014 at 11:36:54
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User Rating: 10 / 10
Eleni
London
Added: Jun 2014
All In London User Recommended Business

I am so happy with my new love seat that I got from highly sprung, i bought it to match a Sydney sofa I received a year ago – it is a perfect match – and highly sprung they were so quick, friendly and professional to deal the whole endeavour was fab!


Added on Mon 23 Jun 2014 at 18:11:22
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User Rating: 9 / 10
Matt
London
Added: Jun 2014
All In London User Recommended Business

Replacing my 10 year old Highly Sprung sofa that wouldn't fit in to my new house. Steve did me a deal on the new sofa and delivered it within 2 days. Many guests over the years have said how comfortable the sofa bed is. Highly Sprung, Highly recommended.


Added on Mon 23 Jun 2014 at 10:20:11
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User Rating: 10 / 10
ABBY MOULE
United Kingdom
Added: Jun 2014
All In London User Recommended Business

We purchased a display Kensington corner sofa, absolutely beautiful in dove grey. It was delivered today and is incredibly comfortable and looks divine. I would highly recommend Highly Sprung for the best sofas on the market. A gem.
Thanks to Shah, Paul and Steve for their help.



Added on Wed 18 Jun 2014 at 19:49:08
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User Rating: 10 / 10
Lakshmi
Highbury
Added: Jun 2014
All In London User Recommended Business

Lovely sofa, custom made and looks great. Really helpful in store and were really patient while I decided what I wanted. Also wanted to mention that the delivery guy Paul and his colleague were excellent, really professional and polite.



Added on Tue 17 Jun 2014 at 21:47:19
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User Rating: 8 / 10
A Customer
Newbie
Member since: Sep 2006
Posts: 36,320
View Profile
All In London User Recommended Business

We bought an ex display console table in a beautiful wooden finish. Delivery was fast and friendly. Very pleased!


Added on Sat 31 May 2014 at 19:15:59
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User Rating: 10 / 10
Jacquie Reed
London WC1
Added: May 2014
All In London User Recommended Business

Extremly happy with our made to measure sofa from Highly Sprung. Efficient, helpful and friendly service. They seem to go the extra mile. Sofa looks - and feels - great. I would definitely buy from them again.


Added on Fri 30 May 2014 at 15:31:46
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User Rating: 10 / 10
Jo
North London
Added: May 2014
All In London User Recommended Business

I love my new sofa. You can really tell that it's a quality sofa and it's made our living room feel really homely. Delivery was effortless and the guys got it in within 15 minutes. A really painless process and excellent service with a beautiful sofa that I want to show off to my friends!

P.S. The modular sofa is perfect for London flats where it is logistically difficult to get a big sofa through the door!


Added on Tue 27 May 2014 at 12:02:54
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User Rating: 10 / 10
Kim Walker
London
Added: May 2014
All In London User Recommended Business

Found exactly what we wanted at a great price. Delivered to us on the date we chose and everything went very smoothly. Even helped assemble the furniture on delivery. Would definitely go back.


Added on Mon 26 May 2014 at 19:10:03
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The star rating for the review has been removed and discounted due to an official response being added.


olumide
north london
Added: May 2014

I bought an ex-display sofa in December 2013.
Very nice sofa, but a day or so after delivery, I discovered that the material/cover underneath was coming off.
Subsequently sent a couple of emails - asking if any help can be rendered - I got nothing back.

Now I would expect some sort of response - even if to tell the customer there is nothing for them further to do or make some suggestions. Not ignore the customer completely.

Improvements? Basic customer communication. Buying an ex-display product does not mean the customer should be ignored afterwards.


This comment has an official response:

After investigating this further I agree that somehow your email went unanswered and for this I am extremely sorry. You did however manage to contact me by phone and I did put a solution to the problem. Even though ex- displays are sold at a discount (some even 50% off) they still come with our 10 year frame guarantee and I always stand by my product.

From: Steve black
Position: Owner



Added on Fri 16 May 2014 at 14:11:16
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User Rating: 10 / 10
Peter Kessler
United Kingdom
Added: Apr 2014
All In London User Recommended Business

Excellent service. They made a mistake with the delivery date and without any prompting apologised and refunded the £50 cost of delivery. A very refreshing change from most businesses. Also, the sofa is absolutely gorgeous.


Added on Sat 26 Apr 2014 at 18:01:14
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User Rating: 10 / 10
Ann Bailey
Sayers Common, West Susse
Added: Mar 2014
All In London User Recommended Business

Very good to deal with and extremely good value for the high quality of the sofas on sale - as we found out having looked around for some while and had quotes for comparable quality products with the same fabric. Knowing the furniture is made locally to us also a bonus as we like to support local businesses.
Delightful showroom staff.


Added on Tue 25 Mar 2014 at 10:43:59
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User Rating: 10 / 10
Sausan
Shirazi
Added: Feb 2014
All In London User Recommended Business

In love with our sofas! Perfect sofas, amazing quality, and excellent service! It's exactly what we wanted, and been looking for! As we had ours custom made in less than a month! Thank you Steve your the best! I highly recommend highy sprung!


Added on Tue 25 Feb 2014 at 23:02:20
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User Rating: 10 / 10
Tory
London
Added: Feb 2014
All In London User Recommended Business

Highly Sprung were one of the only sofa companies able to offer a thick mattress and a wider option which is very comfortable. Steve was really helpful in talking us through all the options of colours and sofa types and the fabric samples were sent through very quickly. The sofa arrived on time, looks great and the guys that delivered it were really helpful getting it up to the loft, putting it together and showing us how it worked. Very good service all round and we're very pleased with the quality.


Added on Fri 21 Feb 2014 at 08:42:29
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User Rating: 10 / 10
James
Clapham
Added: Feb 2014
All In London User Recommended Business

Excellent service and the quality of the sofa is fantastic. Would highly recommend to anybody!


Added on Wed 19 Feb 2014 at 13:03:57
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User Rating: 10 / 10
Adam
London
Added: Feb 2014
All In London User Recommended Business

We were after something very specific and couldnt find it anywhere. All the places we had visited told us we would have to pay a huge sum, and wait more than a month for something that only went some of the way to meeting our expectations. Highly Sprung built us a bespoke sofa, in 2 weeks despite it being over the busy Xmas period. The sofa was exacty what we wanted, and month in we are really happy with our purchase. Thanks Highly Sprung, you were a great help!


Added on Mon 17 Feb 2014 at 21:54:29
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User Rating: 10 / 10
Izabella
Newbie
Member since: Feb 2014
Posts: 1
View Profile
All In London User Recommended Business


We bought a brilliant sofa beds from Highly Sprung. Great range of styles and materials. Superb customer service. Excellent final product. Can't fault the delivery/assembly. All in all a great buying experience and would thoroughly recommend.


Added on Sun 09 Feb 2014 at 12:58:34
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User Rating: 9 / 10
Alex
Camden Town
Added: Jan 2014
All In London User Recommended Business

Steve was excellent, the sofa that I chose was an impulse buy but gorgeous and a v.good price for its high level of craftsmanship and the fabric. I am particularly impressed by the fact that all H.S. sofas are made in the UK. Steve was incredibly accommodating, added some beautiful cushions into the mix & bent over backwards to arrange a prompt delivery the following day! In fact, he tried his best to get the sofa delivered 2 hrs after I bought it but his drivers weren't available. How impressive! A store with great designs where people genuinely care to meet your needs and go the extra mile.


Added on Wed 15 Jan 2014 at 19:23:50
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User Rating: 10 / 10
Lynsey De Paul
London
Added: Dec 2013
All In London User Recommended Business

When Highly Sprung Sofas told me they could make and deliver a sofa in my choice of style and material in three weeks just before Christmas, I thought it was too good to be true. I am pleased to say that it was all true. The sofa was delivered on time and exactly what I ordered. It is deep, lush and very comfortable – and all at a competitive price. Thank you to the Highly Sprung Sofa Team!


Added on Tue 17 Dec 2013 at 11:54:03
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User Rating: 9 / 10
sean
London
Added: Nov 2013
All In London User Recommended Business

Very happy with the sofa we ordered from High Sprung. The manager, Mr Rahman, was very attentive and ensured that the sofa matched our specifications and arrived on time.

We are so happy with our purchase that we are looking at the possiblity of buying a second sofa from them.


Added on Sat 16 Nov 2013 at 13:47:05
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User Rating: 10 / 10
Victor Blunden
London
Added: Nov 2013
All In London User Recommended Business

Wow what an experience! We walked in off the street and Steve read our requirements spot on. Fabric, style (with a change to it) and a super fast delivery did not deter them. Sofa was delivered, installed and we were left speechless with the service... a surprise experience in this day and age!


Added on Sun 10 Nov 2013 at 20:37:01
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User Rating: 10 / 10
CharlieL
Chiswick, London
Added: Oct 2013
All In London User Recommended Business

Walked past this shop on the way to other "known" places and wow what a find!! Can't speak highly enough of it. Walked in, found the sofa i've always wanted and as they make it by hand in the UK (added bonus) i could have it made to my size specifications. Sat with a very helpful guy and chose the colour, type of material and filling, gave a deposit and bang on our chosen date of delivery, 2 nice guys turned up, fitted it together in our house (none of that oh your doors too thin nonsense!) and we've been enjoying it ever since. thanks so much & everyone, forget other places, this is it


Added on Thu 10 Oct 2013 at 17:58:45
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User Rating: 10 / 10
David Essex
London
Added: Sep 2013
All In London User Recommended Business

First class service and a first class sofa and chair. Thanks Steve and all at Highly Sprung.


Added on Mon 09 Sep 2013 at 11:49:49
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User Rating: 10 / 10
Lucinda Watts
Ferring
Added: Aug 2013
All In London User Recommended Business

What a wonderful shopping experience - from the fabulous service received in Store to the finished product and fast delivery. Beautifully made sofa bed and produced in England. Couldn't have asked for more - would highly recommend this company to anyone looking for a quality product for a fair price. Thanks for all your personal care and attention Steve - I will be recommending you and your company to my friends and family xxx


Added on Fri 02 Aug 2013 at 17:58:00
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User Rating: 10 / 10
Linda Dobson
Ealing
Added: Jul 2013
All In London User Recommended Business

I have purchased a sofa quite a while ago, Steve Black said i could have my money or they could remake the sofa in a way i would have no problem getting the sofa in, I opted for the remake and I am pleased to say the sofa is standing the test of time, compared to my friend who purchased from a well known chain on a retail park who regrets not listening to me and has just had to replace hers, still not listening to me about highly sprung and I can tell mine will out last hers


Added on Fri 26 Jul 2013 at 12:44:54
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User Rating: 10 / 10
Ruth Max
London
Added: Jul 2013
All In London User Recommended Business

Highly Sprung was recommended to us by a friend and now we will happily recommend it to others!
The service and personal attention we received was friendly, caring and very professional. Their willingness to be flexible and as accommodating as possible was much appreciated.
We are extremely happy with our sofa which is well made and included all our specific specs .
Delivery time was fine - just a few days beyond the due date.
All in all a happy experience!
Ruth and Art Max


Added on Sat 13 Jul 2013 at 11:39:39
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The star rating for the review has been removed and discounted due to an official response being added.


Linda Dobson
London
Added: Jul 2013
All In London User Recommended Business

they talk the talk but do not walk the walk.

28 days supply, not strictly true.


This comment has an official response:

Dear Linda
Thanks for your comments and as I have stated lets do the refund or re-make for you as getting it into difficult access areas is our specialty and I am very confident we can do a good job for you


From: Steve Black
Position: Manager



Added on Wed 10 Jul 2013 at 12:26:43
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User Rating: 10 / 10
SG
Crouch End
Added: Jul 2013
All In London User Recommended Business

We are very happy with our Sofa (the second we have bought through Highly Sprung - the first was over 10 years ago). The sofa looks great and the delivery guys (particularly Paul) did an amazing job of getting the sofa down our winding hallway and were super helpful.


Added on Thu 04 Jul 2013 at 18:22:46
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User Rating: 9 / 10
Mark
London
Added: Jun 2013
All In London User Recommended Business

I was very pleased with the sofa I bought from highly sprung and the attentive and professional service I received from Steve Black. It looks great and fits my living area very well.


Added on Fri 28 Jun 2013 at 11:57:10
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User Rating: 10 / 10
terry
london
Added: May 2013
All In London User Recommended Business

If you're looking for a nice sofabed with a chaise - that's the place for you! I was getting frustrating for the limited options in all the main stores. So happy I happened to enter this shop.
They do really nice and confi sofas bed and the staff is very helpful during the entire process. Got my sofa delivered as promised in 4 weeks and it looks great in my leaving room. I definitely recommed the shop


Added on Thu 30 May 2013 at 17:48:54
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User Rating: 10 / 10
Anne
London NW11
Added: Apr 2013
All In London User Recommended Business

Steve Black was so helpful when I came to chosing and ordering the sofa bed. It was delivered on time and exactly as ordered. It looks even better than I expected! I am an interior deisgner and will certainly be using Highly Sprung again for my clients. I am so pleased that I found them. Thank You Steve!


Added on Wed 24 Apr 2013 at 04:21:19
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User Rating: 10 / 10
Lisa
London
Added: Apr 2013
All In London User Recommended Business

Visited other retailers in the area all day and then walked into Highly Sprung And saw my perfect sofa.i just wish I had come across them first!!

Excellent customer service from a chap called Steve who promised delivery within the week (didn't see that happening) but there is was on the arranged day.

Delivery men put sofa together and even moved it into place for me. Looks great and is so comfortable I'm having to prise the other half off the sofa at the end of the day!!!


Added on Fri 12 Apr 2013 at 09:16:50
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User Rating: 10 / 10
Gok Wan
London
Added: Mar 2013
All In London User Recommended Business

I was in desperate need of a sofa bed in a really short period of time, I don't know how he did it but Steve Black absolutely pulled it out of the bag and now I'm writing this and to my left is a beautiful new sofa; on time, a decent price and exactly the spec I asked for. Can't ask for more than that really! Cheers Steve, love you. Gok x


Added on Wed 27 Mar 2013 at 11:11:32
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User Rating: 10 / 10
Marcia Gay
SE1
Added: Mar 2013
All In London User Recommended Business

Looked for absolutely ages before I came across what I liked - Love my new sofa bed - really friendly helpful and nice company to deal with - Custom made the sofabed to my specifications - would definitely recommend


Added on Sat 16 Mar 2013 at 23:18:22
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User Rating: 10 / 10
Ian Murray
Paris
Added: Mar 2013
All In London User Recommended Business

Superb service. This company does what it says on the can. The sofa had to be delivered to Paris and not only did it arrive on the right day and on time, but it was set up by the delivery team and the packaging taken away.

The sofa was the superking sofabed from Milan. Awesome product. Trivially easy to use. Superb mattress. Comfortable etc. My goodness its heavy!!

The price was truly competitive, and made it worth paying the delivery charge to Paris.

All in all a very satisfied customer!


Added on Tue 12 Mar 2013 at 09:59:50
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User Rating: 9 / 10
Jenny
London
Added: Mar 2013
All In London User Recommended Business

We looked in so many shops selling sofabeds but we ended up investing a bit more money and getting great service from Highly Sprung. They spent time with us to make sure we got the right design at the right price, and included some extras too. They were patient while we awaited completion on our flat and arranged a Saturday delivery for our convenience which went without a hitch. Would definitely recommend them.


Added on Thu 07 Mar 2013 at 18:20:32
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User Rating: 9 / 10
Jenny
Finchley
Added: Mar 2013
All In London User Recommended Business

Efficient service. Very helpful. Very reasonably priced sofas. Enormous choice of colours, fabrics and styles


Added on Sun 03 Mar 2013 at 09:26:31
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User Rating: 9 / 10
Matt
Herts
Added: Feb 2013
All In London User Recommended Business

Very happy with my corner sofa. The whole process was pretty easy, price was good and delivery was on time. Oh, and the sofa is very comfortable and looks fantastic!!

Would defiantely recommend.

Name: Matt
Location: Herts


Added on Mon 18 Feb 2013 at 18:10:00
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User Rating: 10 / 10
Duchamp
Tooting
Added: Feb 2013
All In London User Recommended Business

We agree with Periwinkle's review: both comfortable to sit on and comfortable to sleep on. Good service and good delivery, no problems. Just by chance, the last of four places we tried that day, and we're very happy we got to them in the end. Better sizes available for small spaces, too.

Name: Duchamp
Location: Tooting


Added on Thu 14 Feb 2013 at 17:58:22
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User Rating: 9 / 10
Zaheer
London
Added: Feb 2013
All In London User Recommended Business

Great service from start to finish.... all done with a smile. Couldn't fault it all and would certainly recommend them to friends and family.

Name: Zaheer
Location: London


Added on Thu 14 Feb 2013 at 16:03:28
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User Rating: 9 / 10
Periwinkle
Newbie
Member since: Feb 2013
Posts: 1
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After an increasingly desperate hunt for a sofa bed that was as comfortable to sit on as to sleep in, agreeable to look at and easy to operate I found Highly Sprung, kind and helpful Stevie and an excellent, good looking sofa which, although I am an old woman and no longer strong, I can turn into a bed for guests and back into a sofa easily and entirely by myself


Added on Tue 12 Feb 2013 at 15:57:47
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User Rating: 10 / 10
Fraser
London
Added: Feb 2013
All In London User Recommended Business

Great friendly staff, great value, fast delivery. Couldn't ask for more other than a free sofa but they won't get marked down for that! :)

Name: Fraser
Location: London


Added on Mon 11 Feb 2013 at 12:08:50
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User Rating: 8 / 10
Luciana
London
Added: Feb 2013
All In London User Recommended Business

Manager was really nice and deliver was made in less than 7 days after purchase. Product arrived well.

Name: Luciana
Location: London


Added on Tue 05 Feb 2013 at 22:04:09
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User Rating: 10 / 10
Gary Crawford
Cambridge
Added: Feb 2013
All In London User Recommended Business

My sofa arrived as arranged, the delivery guys were polite and assembled the sofa for me.
The sofa was as ordered, beautifully made and is incredibly comfortable. I went for the upgraded sofa bed and this is also very comfortable.
I would definitely recommend Highly Sprung.


Name: Gary Crawford
Location: Cambridge


Added on Sun 03 Feb 2013 at 13:23:35
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User Rating: 10 / 10
Jonathan Willis
London W1
Added: Feb 2013
All In London User Recommended Business

Bewilderingly perfect service: totally efficient, personal, friendly, professional, flexible, patient ... couldn't wish for better. If only everyone operated like this! And the product is way, way better than expected or even imagined: gorgeous tone, super-comfy, ergonomic ... a centrepiece and a delight. And we were difficult customers: quite exacting, changeable, with an awkward access to accommodate, but Highly Sprung worked round everything - including our ridiculously tight deadline - without an issue. And it was erected within 10 minutes (seriously). Could not be more highly recommended

Name: Jonathan Willis
Location: London W1


Added on Fri 01 Feb 2013 at 23:13:51
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User Rating: 9 / 10
Harry3
Newbie
Member since: Jan 2013
Posts: 1
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All In London User Recommended Business

Great friendly service and a good quality end product which arrived on time. Had my new sofa for three weeks now and impressed by the build quality.


Added on Tue 22 Jan 2013 at 13:50:55
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User Rating: 10 / 10
Claire
Harpenden
Added: Jan 2013
All In London User Recommended Business

Really friendly and relaxed (my 3 year made an entrance by knocking down a display board which Stevie just made a joke of) as well as knowledgable about all the options available. Stevie really helped us with measuring a fab showroom model we loved but didnt know would fit - no hard sell just honest advice and the offer of more assistance. It did fit and has been delivered as promised - really happy customer - definitely recommend.

Name: Claire
Location: Harpenden


Added on Thu 17 Jan 2013 at 15:03:19
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User Rating: 10 / 10
Jonathan C.
London
Added: Jan 2013
All In London User Recommended Business

We love our Highly Sprung sofabed. Chris and Steve (owners) made buying a sofabed absolutely painless. They took their time helping us select the best model - helped us came up with the options that made the most sense (helped us avoid extra costs for things that weren't necessary), and delivered, as promised, ONE WEEK after we ordered. I would tell any friend looking to buy a sofabed to go to Highly Sprung first.

Name: Jonathan C.
Location: London


Added on Mon 14 Jan 2013 at 16:27:12
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User Rating: 10 / 10
Loveday
London
Added: Jan 2013
All In London User Recommended Business

Highly Sprung was a wholly satisfying experience, through and through! I was recommended it by a relative and was not disappointed. The staff were extremely helpful (Steve looked after me very well), and were very accommodating with my needs. Delivery was smooth, reliable and I absolutely love my new sofabed! Full marks, Highly Sprung! Would definitely recommend!

Name: Loveday
Location: London


Added on Mon 14 Jan 2013 at 10:29:57
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User Rating: 8 / 10
Glenn
London
Added: Jan 2013
All In London User Recommended Business

I got a sofa in the sale, it so nice. The service from the shop was great and delivery drivers even set up my sofa in my flat.

Thanks for a great sofa and smooth service!!!

Name: Glenn
Location: London


Added on Sat 12 Jan 2013 at 21:47:48
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User Rating: 9 / 10
Philippa
London
Added: Jan 2013
All In London User Recommended Business

I had great service and now have a wonderful sofa. Some gliche in the delivery but this was mostly due to the driver being ill.
Strongly recommend Highly Sprung

Name: Philippa
Location: London


Added on Fri 11 Jan 2013 at 14:45:48
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User Rating: 10 / 10
John
Hornchurch
Added: Jan 2013
All In London User Recommended Business

Excellent service and top quality products, I am unable to find any fault with this company. Our sofas were made and delivered within one month and they exceed our expectations. The delivery was at the time expected and the guys delivering were very good - even helped us move our old sofas. I would certainly recommend this company to anyone.

Name: John
Location: Hornchurch


Added on Thu 10 Jan 2013 at 15:48:40
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User Rating: 10 / 10
Amy
London
Added: Dec 2012
All In London User Recommended Business

Great service, very friendly and were always there to help with any questions. I love my sofa, thanks so much.



Name: Amy
Location: London


Added on Sun 30 Dec 2012 at 11:18:44
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User Rating: 9 / 10
Katia
Brentwood - Essex
Added: Dec 2012
All In London User Recommended Business

I am very happy with the professionalism and speed my order was dealt with. The order was placed at the end of November/2012 and delivered in about two weeks, in time for Christmas - something other shops couldn't guarantee. Furthermore, the sofa was well made to my high standards and extremely comfortable.



Name: Katia
Location: Brentwood - Essex


Added on Sun 23 Dec 2012 at 19:56:07
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User Rating: 9 / 10
Rowan
Maidenhead
Added: Dec 2012
All In London User Recommended Business

We are very pleased with our new sofa, foot stool & love seat. The staff at Highly Sprung were extremely helpful and provided lots of information on the many options available. We were able to select the size, shape, options, and colour that suited us rather than one that was built already. The sofa and love seat arrived within three weeks of ordering although it took another three weeks for this missing foot stool to arrive with a bit of chasing on our part. We will be enjoying our Christmas in comfort this year!

Name: Rowan
Location: Maidenhead


Added on Thu 20 Dec 2012 at 11:37:03
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The star rating for the review has been removed and discounted due to an official response being added.


Tage
London
Added: Dec 2012

Sharing my experience for the benefit of the company. The couch made for me was extremely poor. The couch came apart from the seams, the leather quality was bad, the alignment was out and one of the pillow plastic zips broke. The couch was beyond repair. I wanted my money back. The company never gave me an official response and misled me on the phone. I fought through the banks to get my money back. It took 5 months before I got a full refund and the defective couch was picked up. I was disappointed by the time-playing tactics by the company although they acknowledged the quality was poor.

Name: Tage
Location: London


This comment has an official response:

We fully agreed this was a defective product and collected it and gave a full refund. The leather was not up to normal Italian standards and we have since stopped buying leather from this tannery.
We have apologized to this customer and offered replacements but agreed the best recourse was to give his money back in full.
We have learnt from this episode and will be much choosier in our leather suppliers in the future.


From: steve black
Position: manager



Added on Wed 19 Dec 2012 at 15:00:33
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User Rating: 10 / 10
Mrs. Sage
London
Added: Dec 2012
All In London User Recommended Business

Just received my lovely new sofabed - it was brought into my flat in pieces and put together in under 15 minutes by a courteous delivery team. I like my sofa so much that I've already recommended the shop to a couple of friends.

Name: Mrs. Sage
Location: London


Added on Wed 19 Dec 2012 at 13:00:03
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User Rating: 10 / 10
philippa marx
london
Added: Dec 2012
All In London User Recommended Business

Excellent service and wonderful sofabed.

Name: philippa marx
Location: london


Added on Wed 19 Dec 2012 at 11:23:09
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User Rating: 10 / 10
Rita
London
Added: Dec 2012
All In London User Recommended Business

Highly Sprung carries marvelous Italian-made sofa beds that are assembled at delivery (so that they can easily be brought to a small, upstairs flat). We had our first one for many years and just bought a new one. The sofas look beautiful, wear well, and are made to your specifications (arm width, covering, etc.). The sofa and mattress are extremely comfortable, perfect as your nest in a studio flat. The staff at Highly Sprung were accommodating and helpful in every way, and the delivery people were great too.

Name: Rita
Location: London


Added on Fri 14 Dec 2012 at 16:10:30
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User Rating: 8 / 10
Lucy
London
Added: Dec 2012
All In London User Recommended Business

The staff in the store were very helpful. I got an absolute bargain on a really nice sofa with chaise that had been on display. I had a slight issue that needed to be addressed and that was dealt with courteously and speedily.

Name: Lucy
Location: London


Added on Thu 13 Dec 2012 at 12:18:59
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User Rating: 7 / 10
Jorge
London
Added: Dec 2012
All In London User Recommended Business

Helpful staff, quality products, good advice. I ahd problems with out of stock fabric so only advice is for Highly Sprung to be clearer on delivery times and for customers to make sure they get clarity on this as weell

Name: Jorge
Location: London


Added on Thu 13 Dec 2012 at 12:11:55
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User Rating: 9 / 10
Bev
London
Added: Dec 2012
All In London User Recommended Business

Very friendly and helpful staff in the shop.. I had the sofa within 3 weeks, I really could not have asked for more. The delivery was very efficient they had it in the flat and set up quickly. I would highly recommend this sofa shop. The sofa is a corner sofa with a bed and is extreemly comfy and looks lovely in the flat. Very happy with the whole experience.

Name: Bev
Location: London


Added on Tue 11 Dec 2012 at 17:12:59
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User Rating: 10 / 10
CJ Sweeney
Newbie
Member since: Dec 2012
Posts: 1
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All In London User Recommended Business

Buying this sofa has been an excellent experience from the moment I walked into the shop. Staff were very helpful and friendly. Sofa arrived today, was assembled, and it's perfectly wonderful and comfortable. I would recommend this shop to anyone. If I ever need more furniture, I've found THE sho


Added on Tue 04 Dec 2012 at 12:11:06
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User Rating: 10 / 10
Sussex girl
Newbie
Member since: Nov 2012
Posts: 1
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All In London User Recommended Business

I can not believe that this fantastic sofa shop has any bad reviews! A friend of mine recommended I pay them a visit after she ordered a lovely corner unit with a bed! (which arrived within the 4 weeks quoted). I have now ordered a fantastic sofa and cant wait for delivery!


Added on Wed 21 Nov 2012 at 19:06:51
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The star rating for the review has been removed and discounted due to an official response being added.


C. Morgan
Newbie
Member since: Nov 2012
Posts: 1
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I ordered a set of covers for my sofa (bought from them previously) on 8 November 2011 - more than a year ago. I was made to pay in full (£695, not cheap) and incredibly, more than a year later, I am still waiting for delivery of part of the set. Suggestions for improvement? Deliver on date agreed.


This comment has an official response:

Please contact me directly at Highly Sprung 020 7631 1424 as I am sure this is very resolvable and I am not aware of any outstanding issue. I will do everything I can to help get this resolved and certainly cannot understand how this can be one year old. Please ask for Stevie

From: Stevie
Position: Manager



Added on Mon 19 Nov 2012 at 16:53:00
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User Rating: 10 / 10
allstar momma
Newbie
Member since: Nov 2012
Posts: 2
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All In London User Recommended Business

VERY HAPPY with the service received from this independent manufacturer/retailer. The staff at Tottenham Court Rd were professional and GREAT FUN and organized my sofa bed within 3 weeks as agreed. I WILL RETURN TO THIS STORE..EXCELLENT!!


Added on Mon 19 Nov 2012 at 14:36:17
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User Rating: 10 / 10
sybilcock
Newbie
Member since: Nov 2012
Posts: 1
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All In London User Recommended Business

This firm were excellent in every way. The staff took time to explain my options, listened carefully and made helpful suggestions. They stayed in touch throughout. The sofabed is exactly what I was after, with a fabric chosen from a huge variety. It arrived when they said it would. Brilliant!


Added on Mon 19 Nov 2012 at 09:22:50
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User Rating: 9 / 10
House project
Newbie
Member since: Nov 2012
Posts: 1
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All In London User Recommended Business

I bought an amazing sofabed, beautiful design/fabric, best mattress EVER, lightning fast construction/delivery and excellent communication with staff. Would give 10/10 if store telephone did not keep diverting to factory, otherwise thoroughly satisfied and will definitely buy from them again!


Added on Fri 16 Nov 2012 at 00:24:56
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User Rating: 9 / 10
allstar momma
Newbie
Member since: Nov 2012
Posts: 2
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All In London User Recommended Business

I visited this quirky store and was very IMPRESSED by the knowledge and friendly attitude of the sales staff. It was an EDUCATION when they showed me the difference between their sofa beds and the other inferior ones in the competitors shops. My sofabed was MADE& DELIVERED WITHIN 10 DAYS! FANTASTIC!


Added on Thu 15 Nov 2012 at 14:41:28
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User Rating: 10 / 10
samhall
Newbie
Member since: Aug 2012
Posts: 3
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All In London User Recommended Business

I took my Mother-in-law back to this shop and she had a corner sofa made to Measure in 3 weeks! FANTASTIC SERVICE AMAZING QUALITY..I will be back!


Added on Sat 10 Nov 2012 at 18:55:42
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User Rating: 10 / 10
004andahalf
Newbie
Member since: Nov 2012
Posts: 1
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All In London User Recommended Business

After searching for months for my perfect sofa I found this fantastic shop, loads of choice and helpful friendly service from people who really seemed to know their stuff - quoted 4 weeks and it was ready in 3 !!
Thank you so much Highly Sprung


Added on Wed 07 Nov 2012 at 17:43:34
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User Rating: 8 / 10
eric the earwig
Newbie
Member since: Oct 2012
Posts: 2
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All In London User Recommended Business

BRILLIANT! I went back into this shop with a friend who needed a sofa bed ..and fast! Not only that but it had to go in a very difficult space. These guys know their stuff. They delivered and installed within the allotted time. THOROUGHLY RECOMMENDED THEY ARE GRRREAT!


Added on Sat 03 Nov 2012 at 13:00:39
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User Rating: 1 / 10
Scouse
Newbie
Member since: Dec 2005
Posts: 2
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Ordered in June 2012 and still waiting for a delivery date. Imposible to speak to the "factory" and they never return calls. Avoid at all cost.


Added on Sat 20 Oct 2012 at 17:48:32
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User Rating: 9 / 10
Betty Boo 0606
Newbie
Member since: Oct 2012
Posts: 1
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Found a very nice sofa shop in the Tottenham Court Road it looked nothing special from the outside but boy did I find a little treasure when I entered. The staff were very helpful and arranged for delivery of a sofa for the following day. I am thrilled to bits with my sofa. Many Thanks.


Added on Wed 03 Oct 2012 at 12:18:06
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User Rating: 8 / 10
eric the earwig
Newbie
Member since: Oct 2012
Posts: 2
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What a great shop! I spent all day in Tottenham Court Rd looking for a sofabed and was bombarded with Interest free deals, sales and 12 week delivery times..
As soon as i walked into Highly Sprung I found what i was looking for. Good job you lot!


Added on Wed 03 Oct 2012 at 11:52:26
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User Rating: 7 / 10
samhall
Newbie
Member since: Aug 2012
Posts: 3
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All In London User Recommended Business

Great sofa bed delivered fast and efficiently. I wouldn't hesitate to recommend these giys they were superb!


Added on Wed 03 Oct 2012 at 11:43:52
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User Rating: 10 / 10
itcrowd
Newbie
Member since: Sep 2012
Posts: 1
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All In London User Recommended Business

wow !! How this company has changed. Highly Sprung are nothing like what they were before. The service was friendly, the price was extremely competitive, the quality is excellent(especially the very sturdy memory foam sofa bed) and delivery service was spot on. Thank you, i'm enjoying it right now.


Added on Sun 16 Sep 2012 at 22:04:37
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User Rating: 10 / 10
samhall
Newbie
Member since: Aug 2012
Posts: 3
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All In London User Recommended Business

Jolly good service and 1st class sofa we were very impressed from the moment we walked into the store until our beautiful sofa arrived. WELL DONE ALL!


Added on Sun 12 Aug 2012 at 10:11:50
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User Rating: 8 / 10
maida22
Newbie
Member since: Jul 2012
Posts: 1
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All In London User Recommended Business

Don't be put off by other reviews and rather dodgy shop. Yes, you might have to do a bit of chasing to get the delivery promised - there is a problem of communication between factory and shop - but staff are excellent and we are delighted with our sofa bed.


Added on Thu 05 Jul 2012 at 12:05:31
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User Rating: 9 / 10
sympathy
Newbie
Member since: Mar 2012
Posts: 1
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All In London User Recommended Business

I bought a sofa from highly sprung a few weeks ago. Surprisingly it was delivered yesterday, weeks before I expected it. I have never slept in such a comfy sofa bed and I doubt I will be using my normal bed now that this has arrived. The three and a half seats were perfect when I had three friends and a midget to stay.

I found that the chocolate brown gave my room a warm uplifting tone and worked really well with a blue carpet.

Delivery was very efficient; they sent four men who carried it up to the top floor and they managed to squeeze it perfectly through quite a small door.

I have been very impressed with highly sprung and it was well worth it. If only they did roofing!


Added on Mon 12 Mar 2012 at 14:04:57
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User Rating: 1 / 10
melgia
Newbie
Member since: Dec 2011
Posts: 1
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I agree completely with the other comment!!!! They lied to my from the beginning becouse they promised the delivery of the sofa in two weeks and after 1 month I'm still waiting!!!!!! They are not a serious company and I want let people to know!
NEVER NEVER AGAIN !!!!!!!!


Added on Thu 15 Dec 2011 at 22:38:16
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User Rating: 1 / 10
LB31
Newbie
Member since: Oct 2011
Posts: 1
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If you want to experience terrible customer service and outright salesmen lies, go here!

We bought a sofa here based on the speedy delivery times they claimed to abide by. When we called to see what was causing a delay to our delivery we either told to call back later or just ignored. In the end we called the factory direct to arrange delivery (if we hadn't done this, we'd probably still be waiting for it).

When the sofa eventually arrive it was ok, but we wished we had gone elsewhere.


Added on Mon 17 Oct 2011 at 14:47:05
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The star rating for the review has been removed and discounted due to an official response being added.


VH
Newbie
Member since: May 2011
Posts: 1
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I agree with the previous comment/review. Very nice people in the shop but terrible customer service. Do not buy there. Delivery was promised in 4-6 weeks and delivery was made after 6 months. Then the item was not as promised and I was charged upfront to solve the problem. I was again promised a delivery date of max 2 weeks and after 4 weeks still nothing was delivered. Sorry, but this customer service is just not acceptable. NEVER again.


This comment has an official response:

The previous sales staff and managment team were overhauled/ replaced in 2012 after standards and bad practises were discovered. All service issues and problems were then rectified and dealt with and we are very sorry for this bad period during 2011

From: Steve Black
Position: Service



Added on Fri 13 May 2011 at 11:47:20
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The star rating for the review has been removed and discounted due to an official response being added.


aerobar
Newbie
Member since: May 2011
Posts: 1
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Staff are happy to help when making the sale, but beware if there are any issues. I was charged £45 for a delivery which was incorrectly executed and they are refusing to refund the delivery fee and are totally ignoring my letters.

The actual sofa bed is no where near as sturdy or comfortable as the show room specimen.

All I say is be careful. I have never in my life witnessed such a poor performance of customer service recovery.


This comment has an official response:

The previous sales staff and managment team were overhauled/ replaced in 2012 after standards and bad practises were discovered. All service issues and problems were then rectified and dealt with and we are very sorry for this bad period during 2011

From: Steve Black
Position: Service



Added on Mon 09 May 2011 at 17:04:10
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