Brown Sugar Deli

They do the best sandwiches in town all made with fresh ingredients and really reasonably priced!

I dont know what the other people are talking about when they say the manager is rude she's absolutely lovely maybe your rude yourself.

Defiantly worth a visit!!!

Brown sugar's food is OK but the staff and manager a disgrace and should not be
serving the general public she urgently needs Management and customer service training.
If you want smiling helpful service don't go there.
M & S is just across the road together with several sandwich bars and deli's
in Rickmansworth high street.

I would like to comment firstly on the above statement (Please be constructive, no ranting!) and direct that at a previous commenter.

Brown sugar Deli in Rickmansworth is a warm little italian deli in the heart of the town center. It is often very busy due to its popularity with residents. Recently taken over by a lovely young lady who is happy to help with a team of endearing staff!

They have an excellent menu and will help you with any sandwich alterations needed!

An experience well worth having!

I had lunch there yesterday. The soup and the selction of sandwiches are great. The girl running the place was totally lovely. I'll be back .....

Brown sugar is amazing!!!
best sandwiches ever and really good service
and the girls are all really lovely!

I have used Brown Sugar Deli for the past 3 years and the girls who work there are absolutely fabulous, they are all very friendly and helpful and whenever i have gone there my experience has always been memorable.

They do the most amazing sandwiches and I would thoroughly recommend you go there and try them out, they now have tables which you can sit at read your paper and have a coffee, it has a very good ambience and warm feeling about the place.

I dont live in the area so dont go there on a regular basis but if I did I would go there every lunchtime.

Since Brown Sugar has changed hands the overall service has declined markedly.

The new owner is surly, rude and not suited to a customer service industry.

Recently, I was travelling up to London to watch the cricket. I wanted to buy some olives and did not think this would be a problem as it was 9am (the advertised opening hour). The owner was just turning up and, upon seeing me, her opening gambit , without any greeting, was "you will have to wait until I've opened everything up". When I asked if I could just get a few olives in a tub as I was in a hurry, she huffed and puffed, told me to wait and closed the door again.

I was not asking for any special favours - it was past 9am. I wouldn't have minded too much if she was friendly and polite, but she gave me the impression that I was doing her a favour by visiting her deli.

I will never use her shop again. It was far better under the previous owner, who incidentally runs a deli just down the road in Chorleywood. It is worth the extra journey, just for a friendly welcome.

It is a real shame because Rickmansworth is crying out for good quality, independent shops and restaurants. Brown Sugar should be a pleasure, but some people are just not suited to customer service roles.

Unhappy resident - Rickmansworth.