MAC Cosmetics

Very disappointed - staff were SO RUDE. Upon arrival I tapped one of the girls on the shoulder to express my desire to buy a foundation. I expected a warm greeting, instead she turned and glared at me. I spoke to her politely, she remained hostile. She told me to go wait at the counter & that staff behind the counter would get the foundation for me. 10mins passed & the 2 workers at the counter continued to ignore me. A girl came and then invited another customer to be served when I had been waiting there for 10mins! So I approached 2 workers who were just chatting; same attitude. Unhelpful.

every time i have been to this store the ladies are soooo rude! very snobbish and disgusting attitude. i usually avoid having to come in to contact with them by ordering my stuff online!!!! They need to brush up on basic customer service e.g. be polite, smile and be helpful

I visited the Mac department in Selfridges London on boxing day. Although it was very busy staff helped me a lot. I found them to be all very helpful and gave me great advice. I particularly liked a beautiful lady called Ola. This lady took the time to talk with me and due to having been ill recently she made sure I had a seat. My daughter Amina loved exploring the lip sticks, and was delighted with the staff who were all so very professional and made our shopping trip a delight. I shall always go to this store. Brilliant. Professional, and you feel magic. Thank you Ola.

I have visited this mac store twice, and both times nobody helped me when I asked for help the woman didn't know what she was talking about, I'm very dissapointed.

I visited this MAC concession on the Monday 09/11/09. I wanted to buy a concealer and I noticed first off that the staff were not very attentive to who was coming, I had to look for a member of staff to get some help.The lady that helped me was helpful and I made 3 purchases, 1 concealer, 1 eyeshadow and 1 pencil based on the demonstrations she did on me. I was happy with my purchases and I still am. However I noticed a day after that the skin on my face around my eyes were looking and feeling a bit raised, bumpy and rashy, around my eyes where the make up was applied at MAC in selfridges. I am convinced now a week later that I have caught a skin infection from the brushes she used on me. In fact I'm sure. My routine or diet had not changed and I normally have very clear skin, I make sure of that. This is a warning to anyone who is thinking of getting your make up done at MAC.....DON'T!!!! That brush she used on me was not sanitised or clean. Even if you don't break out in a rash, know that those brushes are not clean or cleaned properly. Think of the amount of people they do on so many women using the same brushes. I am so disappointed at MAC, that a reputable company would allow such negligence in their hygiene and well being of "loyal" customers be compromised. I will never let those women with their brushes touch my skin again!!!