The customer service does not exist. Out of 6 workers i meet in a week, only one (a polish black hair girl) was very nice and customer service oriented. The rest absolutely disappointing: they don' t even look at you when they talk to you(if they talk and don' t ignore u!), they are not able to be a bit apologetic when wrong, making the customer feeling uncomfortable and at the wrong side. They show you around without any interest in their job, with a lazy and bothered attitude and always in a rush forgetting to mention important information!my suggestion is to hire people passionate and able to do a customer oriented role. They pushed me away and i haven t even used the gym yet! I regret i had subscribed to be honest. Guys remember that who comes there is a human being and also is paying!!