from 14 reviews
|ADDRESS:||14 John Prince's Street, Marylebone|
London, W1G 0JR
|MAP:||See Burlingtons on a map|
|NEAREST STATION:||Oxford Circus|
|TELEPHONE:|| 087 0870 1299|
|BUSINESS TYPE:||Hairdressers - Unisex|
Hairdressers - Unisex in London
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After purchasing an offer for highlights,cut and blow dry I read some very mixed reviews which did make me nervous.
I arrived early and enjoined the experience from the very beginning. Offered tea, coffee or wine several times.
I was very lucky to have a very experienced hairdresser who was great and made my hair look amazing!
I do have to point out though I did hear some other staff joke with each other and use inappropriate banter. Definitely depends on who you get... I was lucky I guess!
Definitely below what I expected. The salon is clean and looks good. The service below the average-my haircut was less than 5 min and the hairdresser was constantly trying to talk me into having extra treatments. The blow dry was pretty good hence the three stars. However, she pulled my hair too much. They offer tea coffee which is nice but it's not what you go to the hairdresser for as a main reason. I heard a couple of staff swear jokingly at each other-it should be a no no in a place like this. I will not go again.
I purchased a voucher on the street for a Deluxe Makeover for two. I then read the reviews and was concerned!
However our visit was brilliant - very friendly staff, made us look fantastic and put us at ease during the photoshoot.
We were all prepared for the hard sell but the guy who showed us the photos was really helpful and tried to find us a package to suit our budget. Very realistic - he suggested CD so that we could go across to Boots to get them printed! We DID spend more than we had expected but we didn't feel pressured into it and we only did so because we LOVED the photos.
I bought a 12 month "membership" off a guy on the street and so was a bit skeptical. But I got an appointment straight away at the Oxford Street salon. At 5:00 I was greeted and offered a cold drink, was seen by a senior stylist, who then consulted with me carefully, washed my hair himself, then gave a lovely cut and blow dry (with rollers!). I was out at 6:00 - all for £36!
Very pleased with the cut and made an appointment for a color. Never had such fast service in a hair salon in my life. Haircuts don't have to be expensive and take hours - who knew?
Had my photo shoot in March 2013 and still waiting for my photo's. I paid by debit card so not covered under the credit card refund. The hair, make up and photo shoot were lovely but wouldn't reccomend purely for the pressure after to purchase and then the non delivery of the goods. ideal and cheap if you want a make over for a night out but don't buy any photo's
I visited Burlington's yesterday for a 1 hour glam and go make over. The store has a nice feel to it, and the lady who did my hair was very chatty and polite. she did a lovely job on my hair, although would have preferred tighter curls. I had my make up done by another friendly lady, she did my make up beautifully, although i did have to go home and touch up mascara as it was a bit too minimal for my liking. overall, i had a great experience and would definitely go back there again.
Too much hard sell- not enough customer care !
The photoshoot was great fun but aftercare no so much fun.
I had the photoshoot there on 15th Feb - I paid £1500 for 26 photos and am still waiting for them, I was told 3 weeks. The customer service is appalling several phone calls with no call back - I would not recommend which is sad because the day was good fun.
I had a Wowcher Voucher for T Bar highlights, and was not told I needed a skin test by the receptionist on the phone. This was corrected by giving me a free hair conditioning treatment and cut. However 2 weeks later, not even 5 washes, and my hair is in a worse state than before my cut. I loved the salon, was treated really nicely, but I think the scissors were blunt.. Won't be returning unless they start sharpening their scissors! Everything else was great!
Had a make over with a group of friends. Hairstyle was good. Make up was far too heavy and the hard sell was ridiculous. Although this was nothing compared to the hard sell of the photos. We disliked over 90% of the photos. We had asked for a natural photo and these just looked so false and the colour on a lot of them was poor. We were told by the man who showed us the photos we were "mad" not to get the cd disk of the photos although we had said we didn't want this. The initial price given to us was over £1000. We finally got let out having spent £150.
I went to Oxford Street branch to get my Keratin Treatment on 5 April 2012
I was told by the stylist they would leave the treatment for 20-30 mins as I have thin hair and they will be a slight itchiness.
But if the itchiness becomes intolerable let them know and they will wash it out.
After 30min I have asked another stylist how long they normally leave the treatment she told me 45 to 60 mins.
So I waited but my stylist is busy attending to another client and left me for over 1 hour and not once she check if I have any reaction to the treatment or if my hair is falling out.
I could not tolerate the itches any longer so I went over to her and asked her to wash out the treatment as it is over 1 hour ago. The other stylist replied she will be with me in a second but I waited another 10 minutes before they rinsed out the treatment.
They left me in the sink area for further 10 minutes with my shirt soaking wet.
Then I was passed to another stylist to finally blow dry my hair and I have to tell her if she can also dry my shirt as it is soaking wet which she can see. This is such a basic courtesy and common sense.
I never had experience such a bad customer service before until I went to Burlington Oxford Street and I did not even get an apology their shoddy service. Don't go there its a waste of time and money!!!
I had a Brazilian blow dry yesterday and was appalled that I was not told some key information that would have changed my mind about it.
• I was told by the stylist that it would enhance my hair colour and advised to do it the night before. Hence I did and the product has lighted a few tones higher my hair colour whilst I was only told it was make it more shiny. Now I have to deal with wearing a hair light colour that doesn’t suit me.
• I was told the treatment was last up for 6 months and was offered it for £80. Once it was completed, I was told I had to buy shampoo and conditioner to effectively make it last for such a length of time. Clearly a push for sales.
Upon my refusal, the stylist was dismissive and left me to go for a cigarette whilst other staff were too busy fixing their make up or doing their hair to provide decent customer care.
When the product was applied, it was dripping everywhere and within the 45 minutes of wait not once I was checked up upon.
But I did receive a great cup of tea (with old lipstick smudged on the cup)!
If I received all the proper information, I would have been fairly satisfied despite a lack of basic customer care but for £80 cost with only minimal benefic to it, the wrong hair colour, I am quite annoyed.
A terrible experience and a clear waste of money.
My daughter and I recently went to Burlingtons to use a voucher for a makeover, dry hairstayle and photoshoot.
I thought the photos were awful and very expensive - I had paid so much in advance as I was told that the photos would then be at a reduced rate - it was a total rip off and one I would not want to experience again.
The receptionists were very nice.
I was very disappointed with the final haircut, actually it was not even a haircut. Their experienced stylist did cut less than 3mm from my hair and asked me if I am happy with the length. Well, not that you can see any difference before and after. He couldn't style my hair at the end and said he cannot do anything else. He did apply some kind of hairspray or whatever was that but the product did not hold my hair. The place feels nice, that is why I give them 2 points for service, but the stylists are not good at all. Wont go there ever again and wont recommend it to anyone I know.
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