My Review

2 out of 10 stars
I had a haircut with the stylist a week ago and it was great, however the owner was around then. I recommended family to come and made an appointment. I received a confirmation text the day before. I called them on the day and was told there was no appointment and maybe it wasn't at this branch. I was confused as we had only been in the day before for a test patch at ego, queens park. When I asked to speak to the manager, there was suddenly an appt available. On arrival, we were told by Rebecca that we had booked at the wrong branch and coldly asked to sit. What a change from a week ago when the owner was around! No one said anything to us throughout the 1 and half hours we were there. The staff were unfriendly and moody. The colourist disappeared out after giving us disapproving looks. I asked if we could get a cut and was told there was no time by the stylist, when she had disappeared at the back too. All in all, without the owner around, it was a horrible and unfriendly atmosphere and I would not go back. The only consistent person was the girl who washes the hair. The colourist was very moody and I'm sure would have behaved differently if the owner had been around. Too young and too much attitude.