Serenity

Would this client expect to pay extra on the voucher if our prices had gone up ?,,no i doubt that very much, as this salon is a personal labour of love, we have reduced our prices to help our valued clients through what is the most difficult economic climate in many years,,we are always nearly fully booked, seven days a week, and were so BEFORE the price reduction, with regard to the receptionist, she is also is a therapist, and is so in order to fully understand and meet the requirements of the clients, which she does with amazingly good technique,,as for the ' salt spa ' across the road,,if one looks carefully, one would see the local bus stop across the road, i suggest that this client was so angry that she was not reimbursed the difference from the actual monies paid for the original voucher to the now new price [ a difference of ten pounds ], that she has let her frustration cloud her judgement somewhat, she is most welcome to return and we will gladly as a matter of good faith pay her the difference.