My Review

1 out of 10 stars
Avoid at all costs. Completely agree with the review left already. Visited on at least 3 occassions, not because I rated this place but because was a real lack of beauty salons in Canary Wharf at that time and it was close to my place work but I won’t be going again.

The receptionists are unprofessional & abrupt. Their training on customer service is non existent. On one occassion the therapists had a discussion with the receptionist about a client that had just left the salon in front of me. Staff should be trained to respect client confidentiality. Felt sorry for the lady that had just left. On their website it states receptionists must be presentable, polite and bubbly…that is far from true. Their should be a code of conduct for establishments such as this to follow, Urban Beach would fall far short.

I tried to book a quick manicure on one occassion and was told i had booked and not shown up to an appointment one week ago, which I had never booked.. Before i could book in for a quick manicure the receptionist said i would need to pay for the treatmentt which i had not booked. She then pointed out that her colleague who was a therapist that supposedly took the booking doesn’t make mistakes and that i always had a manicure. What a ridiculous argument. I wasn’t in the Wharf on that date and received no call from Urban beach chasing me for an appointment which i know they would have done had they taken a call from me.

Treatments are sloppy and hurried, you feel you on a conveyor belt rather than having a relaxing treament.

Although i know the cancelation policy it is not clearly explained, It should be explained to every caller that makes a booking whether it is their first visit or have visited before. As i have heard the receptionist very smugly stating to callers that they would be charged fully for not turning up to an appointment (for whatever reason).

Just check out the prices at O-spa in the Wharf before you make an appointment too. Their prices