My initial experience of New and Lingwood was not great as I asked if an overcoat was wool. I was told that it was and bought the jacket. I noticed later that the overcoat was a wool blend and therefore asked to return the coat but was told that I could only have a credit note despite protests. The staff member with whom I spoke was terse and unwilling to help.
On trying to use the credit note the website will not allow me to add more than one product to my basket without removing the previous item.
N&L has been a consistently disappointing experience and I will return to my usual tailor.
New & Lingwood has gained a reputation on the international stage of providing the discerning gentlemen with the best quality garments and accessories from its retail establishments. These retails units are supplied and supported by their own workrooms where they create bespoke and ready-made shirts, the finest quality piped pyjamas, and bespoke shoes and boots.