My Review

3 out of 10 stars
I've got two children and have shopped at Jimmy's many times over the years. Their shoe selection is reseonable and it's local for me. Their customer service is appalling however, I recently bought some sandals for my youngest and when I got home I realised that his sandals (identical style) from last year were actually the same size. I went back a couple of days later with the receipt and untouched sandals in the box and explained that I didn't need new ones until my sons feet had grown a bit more. Their response was so defensive and unhelpful I found it quite insulting. They refused a refund on the grounds that they would only do that "within a couple of days". When I pointed out that this was indeed a couple of days after my purchase the owner walked off saying he didn't like my patronising attitude and I could stuff it. They don't have returns policy up on the wall. I actually would have been happy with a polite offer of a credit note but requested a refund on this occassion on the grounds that I didn't need anything straight away. I found it really disappointing that a local shop has such low regard for it's regular customers. I won't be going back.