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Mephisto

100 New Bond Street, W1S 1RE
Mephisto image
Address

100 New Bond Street
Mayfair
London
W1S 1RE

Map
Telephone
020 7493 9131
Region
Mayfair
Nearest Station
Bond Street
0.14 miles
Category
Shoes & Accessories
Other Branches
Mephisto

Website
http://www.mephisto.com

Opening Details

Monday to Saturday- 10am-6.30pm
sunday 12-6

Facilities

Contactless Payments

Delivery Service Available

Credit Cards Accepted

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Mephisto Footwear is a specialist retailer of high quality walking shoes and boots for both men and women.

Mephisto Picture Gallery

Mephisto Picture
Mephisto Picture

User Reviews

Amir S
from London

Mar 11, 2024

Great service. Great shoes. I have been wearing Mephisto for 14 years now. This is my 4th pair.
Caroline Hampson
from Devon

Aug 11, 2023

I rang the shop to buy some shoes and have them sent to me in Devon. The owner wanted to charge me £12 for postage. Outrageous and the shoes were considerably more expensive than if I bought them through the German store including the additional tax. Needless to say I did not purchase the shoes.
Eilidh Macdonald
from Stirlingshire

Jun 15, 2022

Phoned enquiring re Mephisto shoes when Ali, Store Manager dealt with call. He could not have been more helpful and informative re products concerned, even to the point of forwarding numerous photos re possible options!
George tyler
from London

Aug 23, 2019

Very overpriced. The actual Mephisto website, sells the shoes at a much lower price - sometimes up to £60 less. Very poor customer service. Owner is very rude. Last time I called in, there were two young shop assistants playing ball up and down the shop. They were throwing it to each other from one end right down to the other end. I walked in, they stopped but just stood there. Felt like I was interrupting their playtime. I left and bought three pairs of shoes online , so they did me a favour really. Use the shop to try on the shoes but then order online. Shipping is very quick.
Jane Knight
from London WC1

Nov 15, 2015

Mephisto shoes are amazing and they are the only shoes I wear - however this shop is poor. The man who owns it is rude and gives the hard sell. He seems to have his wife going up and down the stairs getting the shoes and talks to her in a very rude manner. It made me not want to buy the shoes. I eventually bought them online for 100 pounds cheaper. The shop needs to employ people with good customer facing. It is on Bond street and the shoes are expensive. The customer service feels like the shoes are a tenner at the market.
Rob
from London

Dec 23, 2014

Ludicrously overpriced, however good the shoes are. Try on here, and then buy online.
Chris
from London

Nov 14, 2014

Sells Mephisto products for about 30% ABOVE their own list price-enough said really
leave it to dopey tourists
on the plus side its in a nice part of London
Nick B
from London

Nov 17, 2013

I had a very poor experience here, with advice later turning out to be be very poor. I am now stuck with the most expensive pair of shoes I have ever bought, and that are painful to walk in, for more than an hour so no longer useable. A real pity that I listened to the gentleman who helped me at this store and the fact there are no returns at this store. I did try (in a diplomatic way) to discuss the issues I was having, with the shoes, but they refused to discuss anything after service with me.
George Grimble
from London

Jul 23, 2013

I bought a pair of brown suede Oxfords and was pleasantly surprised by the level of service; the range of shoes on view and the comfort of these shoes. Mephisto certainly know how to make comfortable shoes.
Louise brady
from Kent

Apr 15, 2013

I normally do not write on these forums but i have to say my experience at the Mephisto store on Bond street was amazing. I am very happy with my shoes and equally happy about the very warm and attentive service i recieved. Will definitely be back:-)!
Anonymous
from London

Mar 16, 2013

Please be warned, NO REFUNDS are offered by this store. Only exchanges and credit notes will be offered.

This is a massive shame for a store with at least one great service representative, and a store manager that has no interest in customer service.
Sandra Richards
from Devon

Mar 3, 2013

Hello my name is Sandra, my pediatrician suggested me to wear Mephisto shoes, to help my feet recover from an injury I had about 3 months ago, that did not allow me to walk properly. I popped into the Mephisto store in New Bond street, and was so happy with the service I received and the comfortable shoes, that I bought 6 pairs.
Alexandra Myer
from Hampstead Heath

Feb 26, 2013

popped in about a week ago with my husband, staff was very friendly, I was extremely happy both with the shoes i bought and with the excellent service. I strongly recommend this shop and Mephisto to anyone. I will definitely go back again, one of the best customer service experience I've had in the past 8 years. Well done and see you soon!
Mike1234

Nov 27, 2012

Just bought a couple of pairs of walking shoes for the winter from Mephisto's New bond street store. The service was excellent particularly from the new manager who i believe had only been there for a week. Will definitely visit again as i only wear Mephisto and find them to fit my feet very well..
The London Consumer

Nov 23, 2012

I went to the Bond St shop some time ago, the staff were rude and unhelpful especially as I had difficult feet in small size and was recommended to go there. There is a much better shop near Piccadilly Circus. The Sanders staff were very helpful and we found the right shoes. Go there instead.