My Review

1 out of 10 stars
I have had the misfortune to have dealings with Coopers Sewing Machines Ltd this very day. It all started last week when I spoke with their sales staff who seemed very helpful and friendly at the time, they offered me a 30 day money back trial period which I felt was fair and worked for me as I wasn't sure if the machine was right for my needs.

So, I paid as I always do with a credit card and proceeded to buy a sewing machine from Coopers. I felt happy with their promise of after sales and awaited my machine. Having been assured the machine I had purchased was right for the intended job I looked forward to it's arrival.

The machine arrived last Thursday as promised and I eagerly un-packed it to try it out.. I immediately knew it was not suitable because it bounced around when I applied speed. I emailed Coopers and asked who I should address the return too and spotted the change in their manner. I then did my research and found all the horror stories about this Company.

I decided to take a deep breath and start the returns process and was pointed to their returns policy, no help just, look at the policy. I emailed again and was told I needed a returns number which I had to get from the returns dept. I phoned the returns dept and politely said "Hello, can I have a returns number please?" The chap asked am I returning for repair or refund, I said refund, he replied "5629" and put the phone down! I was shocked

I sent the parcel with UPS and 3 days pasted without contact - I checked the tracking and the parcel was accepted by Coopers and signed for with no notes so I assumed all was well. Got a phone call this morning from Mr D Henderson informing me the machine had arrived and it was damaged and required repair at my expense and that I had to claim this cost from UPS. This man was so rude and obnoxious, I asked, why was the package accepted if it was so badly damaged and why didn't the receiver note this on UPS's paperwork. He said they can't do tha