O2

I would like to say the staff was very helpful,I told them what I wanted was a cheap phone I could use while I was in London. Right away they picked out a cheap phone for me about 14 pounds didn't try to sell me a high end phone. Showed me how to operate it. I would recommand this store.

Name: canuckp
Location: ont,can

Such is life

No phone shop will answer the phone for one simple reason.. They are dealing with actual people who can be bothered to actually turn up to the store...

Having worked in several stores not just O2 I can tell you... if you want to know something about issues with your phone there are other numbers to ring...

Warranty issues? HAH! Here's the deal if it's outside of the 14 day return policy you are NOT getting a replacement phone until it's gone through the repair system... That's how it works.. CPW are not going to fork out £400 for a new phone just because the facia is dented... A £15000 car isn't going to be replaced because the door squeaks.

My local shop, unfortunately. I would agree with everything said here and would give the shop and its staff 0 points if I could. Lazy, unhelpful, rude and seemingly incapable of answering the phone. Avoid like the plague: beyond awful.

Name: Rory
Location: Saint James' Park

disgraceful service, especially from that manager they have there!

greedy and fraudulent

Agree with the below this O2 store NEVER answer's their phone, staff are rude, probably due to poor management.

Never answer the phone!

Engaged for a while, then not answering their phone for a very long time. Great service.

I tried to exchange a faulty item recently that was within its warranty period. I should have known it wasn't going to be easy as the lady in front of me in the queue was having a row with the staff!

When it was my turn, the store manager was terrible. She was rude, unhelpful and refused to change the faulty item despite me having my original receipt. A classic case of 'the computer says no'.