Peppermint

Improving customer service . Didn’t order correct goods - two weeks later waiting for a refund .
Staff accept no responsibility for mistake .

Avoid at all costs as service appalling and no refund

Don’t buy from here. Terrible customer service. I was waiting 12 weeks for me order.
Meanwhile, my boyfriend and me made at least 40 phone calls to get information what is happening, very hard to catch anyone from customer service or either shops to talk to someone my emails was totally ignored never got reply and never got a call back when I requested. We have to call to Mutsy in Holland. Item arrived packs as new but there are scratches on the car seat car probably it’s manufactured issue.
The worst customer service experience I have ever had.

Great service in particular props to Victoria who fitted our new car seat today for us to collect our new baby from hospital. She could not have been more helpful. ---- Alex Williams