Santram Launderette

I used the service wash at this laundrette three times in all. The first two, I was met with very grumpy employees, but the quality of the wash was good. The last and final time was on a Sunday and sadly was terrible. Although friendly, the employee did an extremely bad job, shrinking a favourite top, a wool jumper and managed to loose a pair of trousers.

Frustratingly, the employee did not know what to do about it, and informed me that the shop isn't insured and they have to pay for mistakes such as these out of their own pocket.

I won't be returning & I do not recommend this sho

Advertised as opening from 8am to 8pm, but be very careful - you need to have your wash in by 5:45pm (yes, thats a whole 2 hours and 15 minutes before closing time) to avoid being yelled at by the angry laundry lady! I've tried three times this week to wash my clothes here, turning up at 7:50pm, 7:30pm and 6:45pm (the last time having left work early) respectively, the first time it was closed and the second two times, despite much protesting, I was told I had missed the boat and to get lost. I've been re-wearing pants for three days.

Both times I went to this laundrette, two different women, the customer service was non-existent. The first was rude and unhelpful but I was actually allowed to do a wash. The 2nd time I was unable to do any washing despite there being an 1 and 1/2 hour before closing time, as apparently she needed at least an hour to clean up before closing. Maybe if she stopped texting and did some work it would not take an hour! I would not recommend this place. Improvement required: new staff who have some customer service skills, or change the hours advertised to reflect actual washing hours.