They need to be honest and own up to mistakes.
If a customer is dealing with you amicably and has waited a long time for an item that you have lost, you must be honest enough to admit to it and be sensible enough to replace the item that you lost.
Better service and more personable approach required.
Can't say I'll ever be using their services again as a number of people also seem to have similar stories; worse in some cases
Du Cane are dry cleaners that also offer a general laundry service as well as repairs and alterations. Suede and leather items can also be cleaned here.