Lucy White ruined my jacket and lost another item of clothing.
When I complained about the jacket they offered me a discount on further dry-cleaning. I asked for compensation towards the cost of replacement. At first they denied they had dry-cleaned it. Then they said
it would not be worth my while financially pursuing a claim. When I said I wanted to they asked for evidence of how much I paid. I forwarded them an email from the shop I bought it from confirming the cost. They would not accept that as proof and refused compensation.
They also lost another item of clothing. When I complained they insisted they had returned it. I went into the shop and they were adamant they had a system which meant it was “impossible” that the item had not been returned. I asked them to check and they found it in the back of the shop.
It is not just the terrible service, damaging and losing clothing, that made me angry. It was their refusal to accept responsibility and attempt to blame
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