I have worked as a Wardrobe Manager for high end clients for years and always use Pristine Cleaners. I have found that they have a very high standard of work and are willing to take on items that are challenging, i.e beaded or heavily embroidered with no problem. They have designed storage units that are dust and moth proof for master bedroom linen sets that cost $4,000. They also launder and pack these sets every week in the bespoke storage. They collect and deliver and their prices are fair. As for the above comment I can only assume that it was a one off problem and the above customer was unfortunate.
Personally, I would not go anywhere else.