The reception staff are so rude at the Goldhawk Branch! Short and grumpy on the phone & often miserable when you visit.
Customer service needs to be addressed
Saying this the vets are always lovely and professional
Petcare Animal Clinic
146 Goldhawk Road, W12 8HH
Our records show that Petcare Animal Clinic is closed.
Please see the current address info below.
Address
146 Goldhawk Road
Shepherd's Bush
London
W12 8HH
We are happy to make home visits if you are unable to come to the practice or if your pet is too unwell to travel. However, please bear in mind that all the equipment and resources are based at the practice and we would prefer you to bring your pet to us if at all possible to enable us to provide the optimum treatment.
New puppies and kittens receive a complimentary welcome pack and we offer advice on all aspects of health care and behaviour and answers to any questions that you may have including senior clinics for older pets. Much of our work takes place behind the scenes and you may not witness all the quality of our services, but you can be confident that every one of our patients is treated with compassion and lots of tender loving care. Once again, we welcome you as a client and hope that we are able to meet your expectations of service and provide your pet with the best possible continuing health care.
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User Reviews
Jane
from Shepherds Bush
from Shepherds Bush
Dec 11, 2014
conran
Jan 24, 2014
My dog transferred to this branch of petcare from the chiswick branch when we moved. I loved chiswick and i'm pleased to say
the shepherd's bush/brackenbury branch is every bit as good. They are thorough and really kind to Rigs, even he doesn't mind going despite the fact that they had to remove a lot of his teeth. He's doing great and so much happier after teeth removal, poor boy must have been in agony with his teeth but never complained so big thanks to petcare for spotting what a terrible state his gums and teeth were in, he could have literally poisoned because of infections.
the shepherd's bush/brackenbury branch is every bit as good. They are thorough and really kind to Rigs, even he doesn't mind going despite the fact that they had to remove a lot of his teeth. He's doing great and so much happier after teeth removal, poor boy must have been in agony with his teeth but never complained so big thanks to petcare for spotting what a terrible state his gums and teeth were in, he could have literally poisoned because of infections.
S. Daniel
from Shepherd's Bush
from Shepherd's Bush
Sep 23, 2013
I've been registered at this veterinary practice since 1982. I was also very happy with Peter Olsen and Jane, etc., but I'm glad I stuck it out through what seems to have been a transitionary period of a couple of years during which things felt a bit wobbly there. The last few visits with my cats, and now my puppy, have been great, and the staff friendly, helpful and informative. Prices seem reasonable.
Mrs McGhie
from Buckinghamshire
from Buckinghamshire
Jul 15, 2013
I would like to say that twenty two years ago, we adopted a little ginger kitten from this clinic, sadly we lost him last november,at 21 years old. Even after all this time I remember how well he was looked after until we moved. We would like to say a big thank you to all concerened for letting us have 21 wonderful years, and if you ever have another ginger kitten who needs a loving home, we would be pleased to adopt
Amy
from London
from London
Jan 21, 2013
I recently moved to the area and needed to find a new vet for my beloved dogs. I rang this clinic up to inquire about a few things and i have to say that i was very pleased with the friendly and knowledgeable service that i received. I then recently had to visit the clinic when my dog was poorly. I was very happy with the care and attention that my dog received, the staff were very helpful and friendly and put me at ease after i learned that my dog needed to be admitted for treatment. The staff kept me up to date with all the progress and after a few days i was able to collect him, which i was
Name: Amy
Location: London
Name: Amy
Location: London
Nicola1
Sep 4, 2012
The staff are a credit to the practice & the vet charming, notes to hand had all the history and had bothered to do his homework to treat exisiting problems. Was nervous when handed the bill but was bowled over by their prices for top service, this is a fab top end service, Bounce and Biff loved it!
cayla
Feb 7, 2012
I came here last week with my daughter as my 14 year old Sheepdog had collapsed. I thought the vet would put him to sleep as he couldnt get up. After some time talking to the vet we decided to give him 24 hours to respond to the treatment and he stayed in overnight. The next day he walked out of the Vets like a new dog and I could not believe how well he had done as I didnt think he would make it. Highly recommend!
amy marie
Feb 2, 2012
I took my cat to this Vet as she had been coughing for 2 years on and off. My previous vets said there was nothing that they could do and gave some antibioitics but these didnt help. At Petcare they firstly told me that usually plenty can be done and they did a very thorough check over and then took some chest xrays. What they found is completely treatable and I cannot speak highly enough of the care and dedication of the vet but also of the nurses that dealt with me as I was very nervous they might find something really bad on the xrays . I was a nurse for 20 years and I knew something more could be done. Cannot rate this surgery highly enough
Amy p
Jan 27, 2012
My cat Lucy went to this surgery when I realised she was very sick last week. The Vet I saw spent a lot of time with me and really took care to look over Luc without ever rushing. She did have to take her into the hospital but 2 days later she's returned to me a new cat, full of life and back to her old self. Thank you, I cant say enough how grateful I am, and thank you especially to Lisa.
Kat king
Jan 25, 2012
I was dreading having to take my little old cat in when she started being sick as was really worried about money. The vet was lovely, took great care of Mitzi and gave me 2 options as she was aware of my situation. I was really happy with the service I received and Mitzi is doing well. The nurse out the front told me that they do alot of charity work there and I can get my younger cat speeyed for free as I am on a low income. This is a really nice clinic and i would recommend it to anyone in the area.
Nicola1
Jan 23, 2012
Just back from my first visit to Petcare surgery, having recently relocated to London from Somerset was slightly nervous of what to expect having had the perfect James Heriott look after my beloved Labradors for past 10 years, but am totally bowled over by sevice and warm welcome we received, the staff are a credit to the practice and the vet absolutely charming, notes to hand had all our history and had bothered to do homework in treating existing problems. Was nervous when handed the bill after hearing about london charges but was bowled over by their prices for such top service, don't be fooled into thinking this is anything but a fabulous top end practice, i will be certainly have petcare on my speedial in future, bounce and biff loved every moment too!
leedavis689
Jan 23, 2012
I have to say these vets saved my dogs life. She had a blood transfusion after eating rat poison and survived what would definitely have been a disaster otherwise. Prices are very reasonable, this treatment cost me a few hundred pounds compared to thousands that I know from experience other vets would have charged. The nurses are the friendliest bunch and are a delight to talk to
conran
Jan 21, 2012
my dog also had a skin problem, however I found the practice really understanding and helpful as well as effective. They prescribed special food, spray and some tablets for Rollo and they have helped him enormously. He's stopped scratching and his skin has cleared. They did say I could have allergy testing but recommended we try some treatment first to see if that helped as the test was expensive. my experience of goldhawk road vets was really positive, i felt they really cared about rollo, the vets knowledge and awareness of rollos condition was really reassurring. as far as i'm concerned goldhawk road is the only vet i would take rollo to, highly recommended.
WestsideMP
Jan 4, 2012
I felt I was misled by the vets at this practice when treating my cat for a skin rash. After charging £150 for treatment they strongly suggested my cat needed an allergy test which was a further £200. I could not afford this but they ensured me it was necessary and that my insurance company would pay out. However, this was not the case.
The rash appeared again and I got a second opinion from two different vets who explained that the rash was likely to be a reaction to a flea bite. They checked which flea prevention drops I used on my cat and found the dosage was too low. Since using a higher dosage my cat has not come up in any rash. The vets at petcare did not check this and I feel they compromise their service by not asking enough questions and charging unecessary testing.
The rash appeared again and I got a second opinion from two different vets who explained that the rash was likely to be a reaction to a flea bite. They checked which flea prevention drops I used on my cat and found the dosage was too low. Since using a higher dosage my cat has not come up in any rash. The vets at petcare did not check this and I feel they compromise their service by not asking enough questions and charging unecessary testing.
Response from
stewart halperin Veterinary Surgeon
Dear Sir
We are sorry you were not happy with our level of service. Certainly all our Vets are trained to carry put full clinical examinations and explain exactly what the condition may be and any treatment options along with costs. If you feel you were given incomplete advice or were wrongly advised or charged, please contact me directly and this will be resolved and any charges you feel may have been asked of you will be refunded. I can only however say that in conditions where there is a skin rash, there are many possible causes. Sometimes a flea bite allergy may be the cause but there are often underlying issues, which we like to adress so that the condition dos not return
We are sorry you were not happy with our level of service. Certainly all our Vets are trained to carry put full clinical examinations and explain exactly what the condition may be and any treatment options along with costs. If you feel you were given incomplete advice or were wrongly advised or charged, please contact me directly and this will be resolved and any charges you feel may have been asked of you will be refunded. I can only however say that in conditions where there is a skin rash, there are many possible causes. Sometimes a flea bite allergy may be the cause but there are often underlying issues, which we like to adress so that the condition dos not return
Jan 20, 2012
Syamai
Jun 30, 2011
The man who use to be the Vet at this practice was such a lovely and caring man. But the lady who is there now is not only unfriendly but left me with a saw lump in my throat after charging my £350 for a gum infection, when previously i had paid less than £100. Not impressed. On a positive note the other staff are extremely nice. Unfortunately, after 11 years i will be looking for a new Vet and i know i'm not the only one.
Response from
stewart halperin vet
Dear Sir or Madam
the vet you saw trained under the previous Vet peter for several years and is very experienced and also very caring. true apologies if you felt the cost was high, but please please let us know directly and we will review your bill. if the vet was truly unfriendly or you felt she did not treat your cat well, please let me know directly at the surgery and i will adress this matter personally.
the vet you saw trained under the previous Vet peter for several years and is very experienced and also very caring. true apologies if you felt the cost was high, but please please let us know directly and we will review your bill. if the vet was truly unfriendly or you felt she did not treat your cat well, please let me know directly at the surgery and i will adress this matter personally.
Aug 9, 2011
LW
Nov 24, 2010
I was always big fan of peter olsen who retired in the summer but i must say i was really impressed with service i received last week.
I saw the young lady vet (who i am told has been there a few years along side peter) but also met the new owner in the waiting room, who seemed lovely and very knowledgeable about my cat's condition.
With regards to the prices, the fee was the same that peter charged me last year and the new medication that i was given was actually cheaper and my cat is the best he has been in a long time! I also spoke to one of the new young ladies there who took time to recommend a special diet that has never been mentioned before, which has also helped.
Although Peter and Jane were lovely I am starting to wonder if a more modern approach is an improvement?
I saw the young lady vet (who i am told has been there a few years along side peter) but also met the new owner in the waiting room, who seemed lovely and very knowledgeable about my cat's condition.
With regards to the prices, the fee was the same that peter charged me last year and the new medication that i was given was actually cheaper and my cat is the best he has been in a long time! I also spoke to one of the new young ladies there who took time to recommend a special diet that has never been mentioned before, which has also helped.
Although Peter and Jane were lovely I am starting to wonder if a more modern approach is an improvement?
Nicola1
Nov 23, 2010
Peter Olsen has retired earlier this year, but I must say, I find the new team are extremely helpful. They have done an excellent job for me and I understand they are improving and updating as well. Patrycia the Vet has been working under Peter for 2 years before he retired and is very good
lomeara
Nov 3, 2010
Peter Olsen, a really good vet, has retired - there is a new faceless owner and a resident vet at the clinic.
When my dog needed stitches this week, to a 2 inch laceration on her leg I took her down the Petcare as usual, previously for this sort of treatment - anathetic and stitches & aftercare, I would have been charged approx. £200 all covered on my insurance - to my HORROR yes horror, the bill handed to me later on that day when I picked her up - was £754.00!!!!!!! 15 items!!! £25 per min for stitches!!!! Thieves - go there only if you're too rich to care.
When my dog needed stitches this week, to a 2 inch laceration on her leg I took her down the Petcare as usual, previously for this sort of treatment - anathetic and stitches & aftercare, I would have been charged approx. £200 all covered on my insurance - to my HORROR yes horror, the bill handed to me later on that day when I picked her up - was £754.00!!!!!!! 15 items!!! £25 per min for stitches!!!! Thieves - go there only if you're too rich to care.
Cliftonavenue
Sep 8, 2010
I was really disappointed by this vet. I took my cat there a year ago for an annual booster and came away with a bill for approx £120, plus another £50 as they asked me to bring her back. I was charged for the vaccinations and then a so called health check that didn't amount to anything, literally they didn't even check her mouth and teeth as my previous vet had. Then I asked the vet to check her breathing as when I was away the cat had got lost and someone had taken her to this vet, who said she may have a heart murmur. The vet said she needed to come back as she'd noticed something in her breathing. I suggested that perhaps she was nervous and that perhaps that was why she was breathing fast, but the vet (a young woman) agreed but insisted that I return and it all turned out to be nothing, as I knew it would be. I am now going to take her to Pet Check in the Sheperds Bush road, which charges £35 all in for health check and annual booster.
Anonymous
May 10, 2010
i have been going to pet care for 18 years and peter is a wonderful caring vet when my dogs where put to sleep peter was wonderful could not ask for anyone better all the staff are great and have looked after my dogs realy well over the years and still are.
Anonymous
Jan 14, 2010
For over 25 years all my dogs were attending Mr Olsen Clinic .SUPERB PEOPLE help us through a lot of ups and downs .Always got the best support and all my dogs appreciated care and truly human warmth
Thank you All
Margaret Miller
Thank you All
Margaret Miller
Anonymous
Oct 2, 2009
Petcare Animal Clinic in my view are wonderful. I recently left London to live in the Caribbean,Peter Olsen the vet there was fantastic,helping me with form filling and making sure all of my 4 cat's had all that the Caribbean Authorities required for their transfer into the country. A wonderful Pet clinic.
Susie Sollis
Susie Sollis