Goddard Veterinary Group

I would like to say how helpful the vet and staff were when I requested some meds for my seizure puss. I use the Ilford branch and they had not received delivery, which left me very stressed and worried . The vet at Oxlow lane after calling me at home also spoke to the vet at Ilford to sort out this problem. I were able to collect the meds my cat needed to keep her safe. I thank them very much knowing how busy they would have been with their own client's. Thank you Oxlow lane x

I made an appointment for my cat for a Rabies vaccination. Arrived for my appointment 5 minutes early. Rang the door bell. The receptionist didn’t bother to lift her head. I tried the doorbell again again the receptionist didn’t bother to lift her head. I waited thinking she’ll acknowledge me soon. Again nothing. Rang the doorbell for a third time this time she lifts her head and says I’m on the phone. Finally a response! I waited patiently a further 5 minutes before she actually spoke to me via the intercom and was told to wait outside in the freezing cold. My cats appointment time came and went. I picked up my cat and left. Won’t be returning. Apalling customer service and extremely rude! Bad bad company.