Gisoo

Hair & Beauty Salon at 24 Chiswick High Road
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7 / 10 from 3 reviews
Address
24 Chiswick High Road
Chiswick
London
W4 1TE
Map
Telephone
020 8995 0662
Region
Chiswick
Nearest Station
Stamford Brook
0.10 miles
Opening Times
Monday Open 10:00 - Closes 20:00
Tuesday Open 10:00 - Closes 20:00
Wednesday Open 10:00 - Closes 20:00
Thursday Open 10:00 - Closes 20:00
Friday Open 10:00 - Closes 20:00
Saturday Open 10:00 - Closes 19:00
Sunday Open 11:00 - Closes 19:00

User Reviews

Farhana
from Edinburgh

Apr 6, 2022

I walked out of the Salon because it was filthy!

I bought this voucher as part of my friends 40th birthday present. We were going to the chard for dinner that evening so thought that it would be nice to have some pampering during the day. We travelled all the way from Edinburgh and unfortunately our train was a little delayed so we were 15 minutes larte. I phoned the salon to make them aware that we would be late so would not be expecting to get our full 90 minutes. When we arrived , we were rushed downstairs and told to get changed. There was nowhere to change so I went into the toilet which was disgustingly dirty. I lifted the toilet seat and ended up with urine on my hands. To make matters worse, there was no toilet roll or hand wash or paper towels so I could not clean my hands. It was absolutely disgusting! When i pointed out that it was dirty, the girl just got some tissue and wiped the seat, and she did not even use cleaning materials. There was nowhere for us to hung our clothes and there were no lockers that worked where we could secure our belongings. It was just really filthy so after the experience with urine on my hands, we thought it best to leave. This is meant to be a hammam where we would get scrubbed down with salt and soapy lather yet even the shower was filthy. Taking Covid and the increased focus on hygiene into consideration, we really did not want to put ourselves at risk so explained to the manager that we were unhappy but she really just didn’t care and in fact told us that since they were busy, they just hadn’t had time to clean between clients. I pointed out that I was surprised by this as we were 15 minutes late. The manager/ owner was very aggressive and did not even bother to apologise so we left. I was extremely unhappy with our experience so wrote to the owner to request a refund. Rather than apologise, I was sent the following email:

“I looked into this matter and spoke to the lady in charge of cleaning and preparing the hammam, I was going to fire her but she put her hand on her heart and said: swear to Allah, I did clean the Hammamm properly.

I understand that you are also a Muslim lady, are you sure that the hammam was not clean?

I don’t mind if you leave a bad review, that is between you and your God, I just want the truth.”



I am shocked!

What has religion got to do with this? Why am I being made to feel guilty because she is considering sacking her member of staff? I haven’t asked her to do this, surely a simple chat or some training would be sufficient but that has obviously got nothing to do with me. Her staff can verify that I got urine on my hands because she saw it and then rushed around to get me some cleaning stuff. This lady obviously just doesn’t want to give me a refund.

I definitely would not recommend this place not just because it was filthy but also because of the customer service that we received. I wish I had read some more reviews before I booked - Avoid at all costs!!
Francesca Evans
from Chiswick

Aug 19, 2014

Just visited pampering palace last week with a gift voucher for Turkish bath. I had an amazing experience. The staff were really professional and friendy, and the Turkish bath was great. Will definitely recommend it and will go back.
Naz
from Mayfair

Aug 19, 2014

This is my regular go to place. Whether I need a massage, haircut/dye, facial or mani/pedi this place is saved in to my favourites on my phone. The staff are super friendly and high skilled and qualified . They are always there to give you honest advice and care catered to your needs and wishes. Zarin is simply amazing and very professional. Thank you guys.
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