Essensuals

Monica cut and coloured my hair a month ago. She took extreme care making sure colour selected was what I wanted. Then she gave me the best cut I've had in years. It looks good even when I've been out in a wind. Even now, 4 weeks later I'm still getting compliments on the cut. If I lived in London, instead of Sydney, I would henceforth be a regular customer. On top of all that, a really good cup of coffee. Thank you Monica.

I've been going to this hairdressers for two years. Recent new management unfortunately has resulted in old staff leaving. Last few times I've been staff have been double booked and stressed! Not a great atmosphere so hope that changes.

I booked an appointment last week for my wife and paid a 50% deposit which was £50. The reason for the deposit was because we were ordering a blue/black color.

My wife was 20 minutes late for the appointment as there were delays in the train. The manager (an Italian individual) was very rude to my wife and said that because she was late he will not have any services done to her nor will he refund the amount of money. The tone, aggression and the reasoning does not make any sense and we are very disappointed.

I went to the salon to try and understand why this is. Points
1. 20 minutes l