Custom House Surgery

Doctors' Surgery at 16 Freemasons Road
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3 / 10 from 7 reviews
Address
16 Freemasons Road
Newham
London
E16 3NA
Map
Telephone
020 7476 2255
Region
Newham
Nearest Station
Custom House
0.20 miles
Opening Times
Monday Open 08:00 - Closes 18:30
Tuesday Open 07:00 - Closes 18:30
Wednesday Open 07:00 - Closes 18:30
Thursday Open 08:00 - Closes 18:30
Friday Open 08:00 - Closes 18:30
Saturday Closed
Sunday Closed

User Reviews

Sue
from London

Sep 26, 2022

I’ve been with this surgery for over 10 years but the service has considerably fallen. it was bad before but now it’s appalling. I never write bad reviews but I can never seem to get a gp appointment and every time a doctor does call back, after I fill a form, the doctors will not take any issue seriously and offer basic over the phone advice. I’ve resorted to going into the local hospital for appointments that should be handled by a GP. It’s the same in every practice in East London. It’s a hit and miss with most of them. Some days you’re seen within a reasonable time period but other times you’ll never hear back.
A
from E16

May 10, 2022

This GP should not exist! You can not get an appointment, before you call them you have to do an online form , and after 2 days when they see the form the doctor will decide when to call you. For example, my little one (3 years old ), had eye infection, I done the form, called them( no emergency appointment/never!) went pharmacy/took some medicine/cream they give me, but no effect on my little one and she was in pain and getting worse, and worse, so we end up to emergency department (5 hours waiting) for eye drops and antibiotic. However, the doctor when done the online form, decided that is not that important and done a phone appointment after a week!!! And we had so many similar experience….. this is unacceptable! I pay taxes so I should be able to see my GP doctor and not to be force to use private GP. This GP need major improvements!!!! I don’t have a clue how they can be open and for what they are open?! As myself or my kids we didn’t manage to have emergency appointments ( for serious illness) for years and years…. Very, very sad …
Alison
from London

Mar 7, 2022

Had a positive experience for a change Marie on reception was very helpful and helped me
John Mearns
from London E16

Feb 13, 2015

Sort out your appointment booking procedures they are a disgrace no appointment available for over a month?? What a joke surgery I will be leaving this doctors & finding a practice that actually cares about its patients this has to be the worst in London
Evee
from Custom house

Dec 20, 2014

The surgery has far too many patients for such a small practice. It's very rare to see the same GP twice as the surgery has more locums than permenant GPs. You have to start phoning at 8am to get an appointment and by the time you get through all appointments are taken. The toilet should be labeled a health hazard! Urine, faeses and blood often cover the floor and toilet seat. The receptionists are rude, ignorant, bad tempered and extremely unhelpful. I've stood at the desk waiting to pick up my prescription for over 10 minutes while the receptionists chat with eachother like I'm invisible.
marcy
from e16

Oct 21, 2014

This is the worst practice. the receptionists are useless. it's impossible to get an appointment. They changed my address to somewhere I have never lived. They booked me for an appointment on a Saturday when the practice is closed. I don't get their system. You have to call in the morning and they might be able to see you on the day, if you're lucky and they pick up, after half an hour of constantly calling. We pay for a non existing service.
JANET DOYLE
from LONDON

Mar 22, 2013

I have been telephonig Custom House surgery since Monday. Each time I get through all of the appointments have gone. Today is Friday, I started ringing Custom House surgery at 8.27 am. I finally got through at 9.00 am only to be told yet again....no appointments. We obviously need to either get a larger premises and employ more doctors, or stop people signing in at the surgery. We have to do something this is ridiculous.
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