Kwik Fit

This is second time I go for MOT and failed of course due to parking brake issue. They had to remove the rear wheels but couldn't find the key for locking nuts and proposed to break both for £20 and after another £60 for new set. And then who knows how much they would have charged me to proceed with any repairs? However I did not allow them to do this job as I knew what 'engineers' they are. them to leave the car outside the MOT station and give the keys to my wife. The car was intentionally parked badly I have not found any MOT documents inside.

Having driven over a nail, the aa man who swapped my tyre said that it was definitely repairable and as they were very new, I decided to do this. Kwik fit promised me it was completely un fixable and tried selling me a new tyre for £85!! I have since taken it up the road and had it fixed for £10!

DO NOT TAKE YOUR CAR HERE - they actually DAMAGED my car whilst in their charge and refuse to take any responsibility. And they doubled their price from the original quote, to a ridiculous amount. The prices went up twice - each time I spoke to them, and when I asked for a written confirmation of the quote - print out/ fax/ email, they refused.

I took my car in for an MOT, it failed on 4 all relatively simple details - I asked them the price to do the repairs - they quoted £117 plus 25 to repass the MOT. Calling a few days later to check on the progress, they had repaired one thing, and quoted me £230 for the repairs (all the same repairs - just double price). I told them to stop at the one thing, which they quoted as costing the same as the original price quote for 4 repairs, and said I'd take my car to my usual garage. Picking up the car they charged me more than the original price quote for all repairs just to fix a horn, and even more again from the price quoted on the phone the day before - 2 price hikes... In addition - my car had a dent in the side which was not there when I left it with them. They were unpleasant about it, and when I called customer services, they were also unhelpful and said it must have either happened in their parking lot (forecourt) where they leave the cars whilst in their care - but they take no responsibility whilst the cars are parked there. Or else, they said that I was lying - the dent was already there (not true) and I was just trying to skam a free repair. This was their regional customer care officer. He didn't want to investigate it at all a part from that.

So I had to lodge a 'hit and run' with the police as the garage refuse to own up to their fault. You may think that the MOT test price is saving you £10 but BOY will you pay elsewhere. ZERO STAR RATING