We went here on a Wednesday evening, so traditionally not a very busy night for restauranteurs. Upon arrival we were asked if we'd booked a table, so I felt assured that we'd come to a popular and therefore decent restaurant.
However, I was pretty disappointed.
Around fifteen minutes after we ordered, some people came to sit at the table next to ours. The tables are really crammed in together, so now the restaurant was completely packed. Our neighbours ordered their food, and ten minutes later it began to arrive for them. By this point we had recieved our beer and our miso soup, so nothing that requires more than removing from a fridge or a vat.
Forty five minutes after we had initially ordered, we finally gave in and asked where our food was. The waitress said she didn't know, and ten minutes later it turned up at our table. Neither dish was very complicated, so this wait was by no means reasonable.
We had to wolf down our food as we had been told that we had to be out of the restaurant by 9.30, and it was 9.10 by now. The food itself was alright- the sushi tasted old and dry, unfortunately, but the salad was excellent. My tonkatsu was adequate, but it's a very hard dish to get wrong, as was my partner's beef shogayaki.
The big sting came when the bill arrived (about 20 minutes after asking for it). Our bill was £34.83, so I put down £44.83, having been in customer service and knowing how tedious it is to count change. When I recieved £6 back, I was annoyed but figured it was because they were fairly busy. However, the waitress insisted that we were owed only this amount. Having had almost two hours wasted simply waiting for things here, I no longer cared.
I'm aware that I was in the basement of the restaurant, where there were only two waitresses, and that this may have affected the service we recieved. If I were to go back to Asakusa it would be only when it wasn't busy, on the ground floor, and expecting to spend a lot of time there. Otherwise, do