Proud Cabaret

I would not even bother giving one heart. A group of 6 of us went on 6th December. We booked a table back in August and I was rung up the day before to confirm our menu choices. However on the night, we were shown to a table of 5 stuck right at the back with limited view of the stage! When we complained that it was a table for 5 not 6, they said they could not move us and that they would put an extra chair. The manageress was a so rude. This made the space very small and one guest would have their back to the stage the entire time. We tried to make the best of it but then the MC announced there was a gas issue and that the kitchen was out of use so the food we paid for was not available and they were going to order in pizzas. The show was on them and they would exchange tickets for another evening. It was difficult enough getting the 6 of us together plus we had travelled two hours to get there. We decided in view of the squashed table and no food, we would prefer to get a refund. The manageress we spoke to was again extremely rude and did nothing to assist us. We then spoke to another manager who assured us that if we were to email in, a refund would be given. We are still waiting for our £660. I have had some email correspondence with the Head of Sales who basically wants to give us a partial refund to cover their costs!! I think we should get a full refund - we had the wrong table, there was no food as advertised and we did not consume anything on the premises and did not stay for the show. A complete scam and really awful customer service.
Date of experience: 06 December 2024

I went out with my boyfriend. Had a really good time. Everyone was very friendly. Jimmy the floor manager was super lovely and so was our waitress. Everyone looked and acted the part. The food was yummy, especially the seabass. Had such a fab time. Cant wait to come back.

Name: Missy Delorie
Location: London