My Review

3 out of 10 stars
The only reason my friend's birthday at Trojka was enjoyable was because of my friends and had little to do with the food at Trojka and nothing to do with the "service" we received. First of all, on arriving we were told that we needed to pay for bringing in our own cake which surprised me quite a bit as I'd never had that experience in a restaurant before, even restaurants much nicer and more expensive than Trojka.

The food when it arrived was satisfactory but not remarkable although a few of the guests did enjoy the dishes, the portions however seemed small especially for the price that we were paying. Then we asked for our cake to be brought out and requested the right amount of candles to be put out and the manager smiled and agreed. So my friend was a bit annoyed that when they brought out the cake (that I was afterall paying for to eat in the restaurant), with about 10 candles short and not even in their candle holders, especially as I myself used to make more of an effort with people's birthday cakes when I worked in a fast-food restaurant.

The Worst thing however was when at the end of the night, me and my remaining guests were lumped with with an additional £17 service charge on top of the £10 charge for eating our own cake, despite the fact that their menu clearly states "no additional service charge." When I queried this I was spoken to quite rudely and accused of having a bad attitude! The manager told me that if I went into any restaurant with over 6 people there would be an automatic service charge! Obviously not any restaurant I have ever been in (and I have been to quite a few)!

Eventually me and my few remaining guests divided the sum between us. What realy put the whole sting into the situation though is that the manager and staff had watched many of my guests gradually going and leaving the rest of us money for their food without mentioning that at the end the whole table would be charged so much for service, a charge that I don't