Sarracino

I visited this restaurant yesterday with some visiting family from overseas. The food was good but the staff could not have been more UNHELPFUL. When asked if we could replace a glass of wine in the set menu with a lemonade. they thought that 'this would not be possible.' I ordered a lamb and mushroom pasta dish and after a good half hour wait they produced pasta with aubergine and peppers for me (my two most unfavourite foods). At first they tried to insist that this is what I had ordered and when I objected, they did offer to cook the dish that I had originally ordered.Taking into account that by this time we had been at the restaurant for over an hour with a tetchy 4 year old, I suggested that I didn't want to wait and eat when everyone had finished their food. I suggested that they should not charge me for my meal....Well... they went away had a chat and then offered to charge me for the vegetarian pasta ( which is clearly what they had served me). I refused. They then returned to say that they would only charge me £4 for my dish. I said it was outrageous and the service was terrible. I have no idea what the end result was, as the bill was totalled up into 'drinks' and 'meals' and they had the cheek to already add the service charge to the bill! I asked if they had removed the cost of my meal from the bill and they said they had. I said that I objected to paying the service charge, but the waitress took my card and when the machine was handed to me to enter my pin, the total including service had been entered. Had I been on my own, I would have insited on an itemised bill, as I have a feeling that I did end up being charged for my meal and I would have insisted that the service charge be removed. As it was, one of the ladies I was with had booked the restaurant and I didn't want to upset her by making a fuss. However, as you can see I am still very angry about it and trying to get it out of my system right here! DO NOT GO THIS RESTAURANT!!

This is an awesome restaurant if you have very low expectations. We waited over 2 hours for our food without an explanation from service why it took so long. The pizza was nothing more than tomato sauce on dough. We had to beg for drinks to be brought to our table. And when we received the bill we had to pay 12.5% service charge for the privilege.

Right for me !!!
Sarracino is the best italian restaurant in london..
I have been their a lot of time , And I"m sure not just the best food such as the best Italian people..
I"m miss you guys a lot ...take it easy..
I never forget you..Arildo..

Best Italian Pizza in London, excellent/authentic/quality food, good price, friendly staff... I'm italian and I can say this pizza would be a great pizza even in Italy!