I needed a bed urgently and ATS seemed very friendly and helpful. Aha! Paid, arranged delivery with the undertsanding of their Terms and Conditions number 11 on the back of the order form 'If the goods will not fit ATS will allow the customer to re-select to another product but will not offer a refund. ....'
Do not believe it!
The frame did not fit. So, I telephoned to ask for another product. I was referred to the owner who, after unhelpfulness, gave me an earful of abuse. I telephoned the shop - earful of abuse. I visited the shop, in Ballards Lane, with a cam-corder concealed but running on record. I asked politely that we should discuss the matter - I received abuse and an allegation that it was my fault I did not check the bed would not fit (debatable). I then revealed the cam corder, mentioned that I would contact the Office of Fair Trading, and proceeded to walk out. Sudden change of attitude, but not much. Very begrungingly, the shop assistant (manager) agreed to another delivery, but all the while being abusive and rude, always saying it was my fault (all captured on the cam corder!!!).
Was offered a much lesser quality alternative, costing £160 less, but NOT offered the difference!
Do not use this business. Although the young assistant who originally helped me was very helpful and polite, it became clear that the business's owner and shop manager were exceedingly rude, aggressive people.