Customer Experience Management in telecoms B2B Summit

Do you find yourself asking any of the below questions on a weekly or even daily basis?

How can I better understand the needs of my customers, and personalise the solutions and service I provide without over-complicating matters?

How can I exceed expectations of both my small business and large enterprise customers in a profitable way?

How can I develop a tailored CEM programme specifically for my business customers?

Condense weeks of learning into just three days and discover how Orange successfully identify the specific needs of each of their corporate customers. Find out how Swisscom have developed a service-centric culture within their enterprise business, and learn how Vodafone are personalising their products and services whilst keeping it easy for their clients to do business with them.

Plus don't miss out on over 10 hours of interactive sessions and networking to ensure your most pressing enterprise customer management questions get answered. Discover how companies outside of the telecoms industry delight their customers, so you can take away their strategies to use back in the office!

Speakers: Jérôme Goulard Vice President of Customer Experience Orange, Mehmet Ali Akarca CEO Corporate Business Turk Telekom, Vit Subert Business Division Director O2, Paulo Rego Enterprise Customer Service Director Portugal Telecom, Olivier Crucq Marketing Director - Professionals Proximus, Hans Mølby Steffens Head of Retention & Projects TDC Business, Danny Sullivan Director of Enterprise Service Management TalkTalk Business, Matthias Fiegl Vice President Business Marketing & M2M Services T-Mobile Austria, Jurgen Raith Enterprise Customer Operations Director Vodafone Germany, Ernest Skowronski Director - B2B Sales Support and Customer Care Department T-Mobile, Claudia Vaccarone Head of Market Research & Customer Experience Eutelsat S.A., Lisa Ecclesie Head of Service Culture Enterprise Business Swisscom