London Market Claims 2015

Achieving claims excellence in an increasingly global, complex & interconnected world.

Leading companies realise that claims needs to be at the heart of your business to deliver a client centric service and meet local and global drivers for change.

Locally, the London market landscape is shifting – consolidation, changing client needs and expectations, new claims technologies and more globally focused risks & claims are all driving change across the value chain. Traditional claims processes, operations and relationships need to keep pace to ensure claims service is improved in the most effective and efficient way.

Outside of London, emerging regional insurance hubs are catching up in terms of service and price – threatening London’s position as global leader. If we fail to embrace new technology and do not continually strive for efficiency gains and smarter operations, then the London market’s days as the world’s preferred insurance centre are surely numbered.

It is no longer a question of should we change – it’s about finding the best way to change in order to deliver sustainable competitive advantage

By bringing together the entire insurance value chain – including clients – this conference identifies the issues, discusses the opportunities and provides solutions to claims challenges for both your firm and the market as a whole.

Key areas of focus for this year’s event include:

- What needs to change in order to meet the challenge of more globally focused risks and claims?

- Will London matter? How will the industry strive to deliver a more efficient claims service that attracts new business?

- How will London maintain its leading global position with other markets catching up in terms of service and price?

- Communications is the key: so how will the industry work together to effectively engage clients?

- Everybody is hungry for data, so how do you effectively capture new sources and best use them?