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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

Bought a scooter from them a couple of months ago - big mistake. Never received worse service than here. When my scooter broke down few weeks after the purchase they refused to service it. I had to take it elsewhere. When the problem was identified as so serious that Piaggio's head technician had to come to look at the scoot, BMG denied any responsibility. When I asked them what are the chances of having a replacement, they started shouting at me!!!
I sent a complaint to Piaggio.

Any scooter enthusiats will tell you - Avoid these dealer!!! There are many good Vespa dealers around London, dealing with BMG is a sure trouble.

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