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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

The concept of Bodeans is excellent, its the only restaurant of its type in Central London....thats the good bit.

Now the bad......The food is simple so should be simple to cook and present, however its not, but don't even try and complain as the staff do not care.

Fancy a long wait to get served and then to get your food and drinks? Well this restaurant tops the lot, the staff are simply the worst I have experienced in years,the only tip I would give them would be to find another job!

Sometimes restaurants have their 'off day's' but this one has had far too many for me to give it another chance.


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