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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

The decor was very interesting, the escalator entrance and view of the Camden lock market very unique, however the crown a bit pretentious to our liking and the food not special but priced way too high!
All 4 of our table agreed we will never return there- ever! The service was appalling: the staff were really rude and un-attentive, when they made a mistake argued and made us feel uncomfortable for pointing it out.
Service could be much better and prices lower or food summarize a lot to do about nothing, and don’t judge a cover by its look!

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