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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

Chez Manny is a hidden treasure. 10 out of 10 for food, wine list and ambience - 20/10 for the warm welcome and extrovert Manager Manny. Chef Guillaume has real talent and the overall package is great. Tucked away in a quiet Batterea side street, Chez Manny is definitely worth hunting out. The wine list is amazing too and very reasonable. It's nice to find somewhere that you genuinely feel welcome at and get excellent value for money. Perfect for any occasion.

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