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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

I'm just giving a 5 for now. Will let you know when I pick my bike up today.

I'm Changing the following.

1. Full service
2. Rear tyre
3. Exhaust bolt has has snapped in the engine crank
4. Speedo cable
5. Fuel leak
6. DRive belt and rollers @(10,000 miles)

Will come back to repost feedback after I have checked out my bike and if it's really true what they say about this place.

Aprillia Mojito 125

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