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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

Stunning stained glass windows featuring English sporting heroes the main point of interest.

Pull up for a refreshing pint of Man in a Box for 1.99. Refreshing. For a slightly more sophisticated brew try the Sam Smith's Pure Lager in a tall glass.

Decent pub nosh and a reasonably friendly antipodean staff.

If you don't mind standing join the office boffins on the sidewalk on a Thursday or Friday. Otherwise pull up a pew in the air conditioned surrounds upstairs.

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