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Why respond?
At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

I love Albannach. Whatever mood you're in you're always suited there! Wheather you're looking for a fine dining, the Scottish Beef is unbelievable and the Haggis...dreamy
or more into a friendly catch up with friends, the lounge bar is perfect and the bartenders wear kilts...
and if you are in a party mood, the club downstairs is brilliant with the individuals vaults for groups.
Plus you have night buses going nearly everywhere. Well if you havent been there yet, you are late on the London Evening Scenery...

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