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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

Today, 13th February 2007, was my first visit to this restaurant. The lunch menu was interesting and offered a good variety of dishes. The wine list was well put together and offered a good selection of wines from around the world.
The staff were excellent. Very friendly and attentive without being intrusive.
My guest and I were more than satisfied with the quality and portion sizes (not too large). For a taller person the low tables are not too comfortable but we used one of the higher tables and stools which were perfect.
A good overall experience and I have added this restaurant to my list of restaurants to revisit.

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