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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.

The review

The review in question

I'm very surprised to see so many negative comments. I was in there a week ago to get new glasses. None of my friends could come and help me pick out my new specs, so the staff offered to help me. Several employees walked up and gave me advice on what sort of phrames, what colors and shape suited me.

These guuys were great, and their customer service was excellent. Not once were they rude with me.

Also did my eye test with Specsavers (although, branch in Victoria) and it was all accurate.

So yeah, my experience was very good, and I'll def come back to the same branch if I need to. They also have the biggest Specsavers selection of glasses in London.

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