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At All In London we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

Here is an example of a business that has replied to a user comment: response example. In this example the business manager shows a professional and rational approach that would only serve to give new customers more confidence in the business.



The review

The review in question

Wow, what a find, just a short walk from Hoxton Square, I thought i was walking into a normal pub but had the best night out ever. There was an amazing band playing on the night I went, and for a change the trendy crowd were really friendly and everyone seemed to be out to have a good time and a dance to the band and dj's. If you want a break from the music there is a little cosy lounge to relax in upstairs. One other thing I noticed was how nice the bar staff were and the door price was more than reasonable.

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